John Bannerman serves as the Director of Customer Experience and Service at the North Texas Tollway Authority. He leverages skills in strategic leadership, customer retention, and dispute resolution to manage and enhance the customer service journey for tollway users.
Based on his interests in companies like Cinemark and Michaels Stores, John likely enjoys films and may have an appreciation for creative or hands-on hobbies outside of his professional responsibilities.
His department was recognized with the 2010 Toll Excellence Award in Customer Service by the IBTTA for its Customer Driven Management program.
John B.
Director of Customer Service at North Texas Tollway Authority
Plano, Texas, United States
Overview
Topics They Care About
Customer Experience
His senior role is entirely focused on customer service management, customer retention, and improving the overall user experience for the tollway authority.
Service Management
His professional skills highlight a deep focus on customer service management, staff development, and effective problem-solving within a large-scale service environment.
Film and Cinema
His stated interest in Cinemark suggests a personal enjoyment of movies and the movie-going experience.
Media Appearances
NTTA Podcasts – Answer Key Customer Questions. Featured in North Texas Tollway Authority (NTTA)
NTTA Customer Service Center Update – March 7, 2024. Featured in North Texas Tollway Authority (official website)
NTTA Opens New 360 Tollway Customer Service Center. Featured in North Texas Tollway Authority – News Resources
Work History
9-2002
Director of Customer Service at North Texas Tollway Authority
Education
John has no verified education history
More Information
Social Presence :
Prographics :
Exp : 23
Location : Plano, Texas, United States
Job Level : Mid-senior
Designation : Director of Customer Service at North Texas Tollway Authority
