John B.

John Bannerman serves as the Director of Customer Experience and Service at the North Texas Tollway Authority. He leverages skills in strategic leadership, customer retention, and dispute resolution to manage and enhance the customer service journey for tollway users.

Based on his interests in companies like Cinemark and Michaels Stores, John likely enjoys films and may have an appreciation for creative or hands-on hobbies outside of his professional responsibilities.

His department was recognized with the 2010 Toll Excellence Award in Customer Service by the IBTTA for its Customer Driven Management program.