John Bishara

Go-getter
DISC Type : d

VP, Customer Support Engineering at Seismic

San Diego County, California, United States

Overview

John Bishara is the VP of Customer Support Engineering at Seismic, with over 25 years of experience leading large support organizations. He holds an MBA from Marymount University and specializes in leveraging Gen AI for operational efficiency. Colleagues frequently describe him as a tremendous leader, coach, and mentor.

He has a strong interest in continuous learning, recently earning certifications in modern AI and automation tools like n8n and OpenAI GPTs. He follows industry leaders like Amazon and publications such as the Harvard Business Review to stay current on business and technology trends.

John authored an article titled "Five Rules of Exceptional Customer Support, " showcasing his thought leadership in the field.

Personality Overview

Fast-Paced

Challenger

Direct & Candid

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

AI in Support
Actively implements Gen AI and builds AI agents to gain efficiencies. Recently certified in OpenAI GPTs and n8n automation, showing a hands-on approach to modern tooling.
Leadership & Mentorship
Consistently praised in recommendations for his ability to coach, mentor, and foster employee growth, making his teams successful and improving morale.
Customer Service Strategy
Published an article on the "Five Rules of Exceptional Customer Support, " demonstrating thought leadership in creating and managing high-performing support organizations.

Media Appearances

John has no verified media appearances

Work History

9-2018
VP, Customer Support Engineering at Seismic
5-2017 - 9-2018
VP of Support Engineering and Operations at Distil Networks
7-2016 - 5-2017
Sr. Director of Support at Distil Networks
7-2007 - 7-2016
Director of Product Support, Security Solutions at Neustar, Inc.
7-2002 - 7-2007
Operations Manager at Covad Communications

Education

1997 - 2003
MBA from Marymount University
1991 - 1995
BA from SMU Cox School of Business

More Information

Social Presence :

Prographics :

Exp : 24 Location : San Diego County, California, United States Job Level : Senior Designation : VP, Customer Support Engineering at Seismic
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Refer to testimonials from others in similar positions
  • Be crisp while making the pitch

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from John

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are neither the fastest decision makers nor the slowest.
  • Can John take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And John

Personality Compatibility


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