John Bishara in

John Bishara

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VP, Customer Support Engineering at Seismic
📍 San Diego County, California, United States

John Bishara is the VP of Customer Support Engineering at Seismic, with over 25 years of experience leading large support organizations. He holds an MBA from Marymount University and specializes in leveraging Gen AI for operational efficiency. Colleagues frequently describe him as a tremendous leader, coach, and mentor.

He has a strong interest in continuous learning, recently earning certifications in modern AI and automation tools like n8n and OpenAI GPTs. He follows industry leaders like Amazon and publications such as the Harvard Business Review to stay current on business and technology trends.

John authored an article titled "Five Rules of Exceptional Customer Support, " showcasing his thought leadership in the field.

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Experience
24 Years
Current Role
VP, Customer Support Engineering
Job Level
Senior
Location
San Diego County, California, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics John cares about

AI in Support
Actively implements Gen AI and builds AI agents to gain efficiencies. Recently certified in OpenAI GPTs and n8n automation, showing a hands-on approach to modern tooling.
Leadership & Mentorship
Consistently praised in recommendations for his ability to coach, mentor, and foster employee growth, making his teams successful and improving morale.
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Career

Work history

9-2018
VP, Customer Support Engineering
Seismic
5-2017 - 9-2018
VP of Support Engineering and Operations
Distil Networks
7-2016 - 5-2017
Sr. Director of Support
Distil Networks
7-2007 - 7-2016
Director of Product Support, Security Solutions
Neustar, Inc.
7-2002 - 7-2007
Operations Manager
Covad Communications
In the press

Media appearances

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Education
1997 - 2003
MBA
Marymount University
1991 - 1995
BA
SMU Cox School of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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