John Pankowiak

Inquirer
DISC Type : dc

Collections Performance Manager at British Gas

Edinburgh, Scotland, United Kingdom

Overview

John is a change professional with over 20 years of experience in the utilities sector, specializing in debt prevention and customer service. As a manager at British Gas, he has led teams to significantly reduce costs and improve profitability, notably clearing £105m in aged debt.

Outside of his professional role, John is passionate about nature and conservation. He actively volunteers, recently spending time at the Abernethy National Nature Reserve helping to grow and plant native trees, learning from nursery managers and other volunteers.

He once helped lift and plant 1100 small trees as part of a single volunteering effort.

Personality Overview

Judgemental

ROI Conscious

Demanding

They can be nudged to make faster decisions by offering what they value.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Debt Prevention
His career focuses on debt prevention and recovery strategies, having designed and delivered programs to meet critical business debt targets for British Gas.
Process Improvement
Held multiple Business Improvement Manager roles, using Systems Thinking to enhance performance, reduce costs, and digitize processes.
Customer Centricity
Focuses on creating world-class customer service and has experience redesigning sales functions to be more customer-centric.

Media Appearances

John has no verified media appearances

Work History

1-2021
Collections Performance Manager at British Gas
6-2018 - 5-2024
Senior Continuous Improvement Manager at Centrica
5-2014 - 5-2018
Business Improvement Manager, Collections Strategy at British Gas
5-2013 - 5-2014
Debt Lifecycle Improvement Manager, Business Improvement at British Gas
5-2002 - 2-2013
Multiple Roles at British Gas

Education

John has no verified education history

More Information

Social Presence :

Prographics :

Exp : 23 Location : Edinburgh, Scotland, United Kingdom Job Level : Middle Designation : Collections Performance Manager at British Gas
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Stress on the business value that your product offers

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from John

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They are neither the fastest decision makers nor the slowest.
  • Can John take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And John

Personality Compatibility


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