Jon Shaw in

Jon Shaw

Initiator · DISC type Di
Consumer Operations Director at VodafoneThree
📍 London Area, United Kingdom

Jon Shaw is the Consumer Operations Director at VodafoneThree, where he is a member of the UK board. He leads a global team of 15, 000 and is responsible for implementing AI to enhance customer experience and operational efficiency. People who have worked with him describe him as an inspirational leader who moves at pace.

When he was Head of UK Retail at Vodafone, his division delivered a 48% increase in year-on-year sales while reducing costs by 23% in his first 12 months.

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Experience
25 Years
Current Role
Consumer Operations Director
Job Level
Mid-senior
Location
London Area, United Kingdom
Personality Overview

How Jon shows up

Conviction Driven
Risk-Accepting
Friendly Challenger

They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Priorities

Topics Jon cares about

Customer Experience
He is focused on setting new standards for customer care, having previously delivered Vodafone's best-ever complaints performance and its first #1 position in Net Promoter Score.
Retail Transformation
He is currently leading the transformation and consolidation of Vodafone and Three retail stores across the UK, reaffirming a strong commitment to the high street.
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Career

Work history

6-2025
Consumer Operations Director
VodafoneThree
9-2022 - 6-2025
Commercial Operations Director
Vodafone
1-2018 - 9-2022
Head of UK Sales Channels ( Retail, Telesales, online and Indirect channels )
Vodafone
1-2017 - 1-2018
Head of retail and Indirect , Vodafone UK
Vodafone
12-2014 - 12-2016
Head of UK Retail
Vodafone
In the press

Media appearances

How we’re working to make VodafoneThree the #1 telco for customer experience. Featured in VodafoneThree
See now
Jon Shaw - Vodafone UK News Centre. Featured in Vodafone UK News Centre
+3 more appearances Login to view media
Education
1996 - 1999
BA hons
London Metropolitan University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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