Jonathan Christian Abaunza Ruiseco

Examiner
DISC Type : cs

Subdirector de Experiencia del Cliente at Grupo Financiero Banorte

Mexico City Metropolitan Area

Overview

Jonathan is the Deputy Director of Customer Experience at Grupo Financiero Banorte. His career spans process re-engineering, business strategy, and project management across the telecom and finance sectors. He holds a Black Belt in Lean Six Sigma, underscoring his expertise in operational efficiency and continuous improvement.

Based on his public posts, Jonathan has a strong interest in leadership philosophy and human-centric management. He emphasizes the importance of people in business and contemplates concepts like loyalty versus respect born from fear, suggesting a focus on building positive team dynamics and genuine workplace culture.

He is a certified Lean Six Sigma Black Belt, a prestigious qualification indicating expert-level proficiency in process improvement.

Personality Overview

Status Quo Seeker

Process Oriented

Overcautious

They are thorough and always follow a systematic approach.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Experience Strategy
As the current Subdirector de Experiencia del Cliente, his primary focus is on defining and managing the customer journey and related strategic initiatives at a major financial group.
Process Optimization
His background in process re-engineering and his Lean Six Sigma Black Belt certification highlight a deep commitment to enhancing operational efficiency and implementing continuous improvement methodologies.
Data-Driven Decisions
In a prior role, he was responsible for generating key indicators and strategic dashboards in Qliksense to guide business decisions, showing a strong focus on analytics.

Media Appearances

Jonathan has no verified media appearances

Work History

3-2024
Subdirector de Experiencia del Cliente at Grupo Financiero Banorte
10-2019 - 6-2023
Gerente de Información y Estrategia at Totalplay Empresarial
11-2016 - 10-2019
Gerente de Operaciones y Reingeniería de Procesos at MTExperts
9-2015 - 10-2016
Gerente de Políticas y Procedimientos at Cosmos Holding Group
1-2013 - 9-2015
Lider de Proyectos at TV Azteca

Education

2005 - 2009
Licenciatura en Administración Industrial from Unidad Profesional Interdiciplinaria de Ingeniería, Ciencias Sociales y Administrativas

More Information

Social Presence :

Prographics :

Exp : 12 Location : Mexico City Metropolitan Area Job Level : N/A Designation : Subdirector de Experiencia del Cliente at Grupo Financiero Banorte
URL has been copied!

Insights For Selling To Jonathan Christian

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan Christian is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Jonathan Christian

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Jonathan Christian move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Jonathan Christian take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Jonathan Christian

Personality Compatibility


Other Grupo Financiero Banorte Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.