Jonathan Christian Abaunza Ruiseco in

Jonathan Christian Abaunza Ruiseco

Examiner · DISC type cs
Subdirector de Experiencia del Cliente at Grupo Financiero Banorte
📍 Mexico City Metropolitan Area

Jonathan is the Deputy Director of Customer Experience at Grupo Financiero Banorte. His career spans process re-engineering, business strategy, and project management across the telecom and finance sectors. He holds a Black Belt in Lean Six Sigma, underscoring his expertise in operational efficiency and continuous improvement.

Based on his public posts, Jonathan has a strong interest in leadership philosophy and human-centric management. He emphasizes the importance of people in business and contemplates concepts like loyalty versus respect born from fear, suggesting a focus on building positive team dynamics and genuine workplace culture.

He is a certified Lean Six Sigma Black Belt, a prestigious qualification indicating expert-level proficiency in process improvement.

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Experience
12 Years
Current Role
Subdirector de Experiencia del Cliente
Location
Mexico City Metropolitan Area
Personality Overview

How Jonathan shows up

Status Quo Seeker
Process Oriented
Overcautious

They are thorough and always follow a systematic approach. Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Priorities

Topics Jonathan cares about

Customer Experience Strategy
As the current Subdirector de Experiencia del Cliente, his primary focus is on defining and managing the customer journey and related strategic initiatives at a major financial group.
Process Optimization
His background in process re-engineering and his Lean Six Sigma Black Belt certification highlight a deep commitment to enhancing operational efficiency and implementing continuous improvement methodologies.
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Career

Work history

3-2024
Subdirector de Experiencia del Cliente
Grupo Financiero Banorte
10-2019 - 6-2023
Gerente de Información y Estrategia
Totalplay Empresarial
11-2016 - 10-2019
Gerente de Operaciones y Reingeniería de Procesos
MTExperts
9-2015 - 10-2016
Gerente de Políticas y Procedimientos
Cosmos Holding Group
1-2013 - 9-2015
Lider de Proyectos
TV Azteca
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2005 - 2009
Licenciatura en Administración Industrial
Unidad Profesional Interdiciplinaria de Ingeniería, Ciencias Sociales y Administrativas
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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