Jonathon Knight (JK)

Enthusiast
DISC Type : i

Chief Operating Officer at Accela

San Mateo, California, United States

Overview

Jonathon (JK) Knight is the Chief Operating Officer at Accela, where he leads customer-facing operations and defines the companys operational approach. His career is built on executive roles in services, business development, and supply chain management at companies like Ooyala, Agile, and PeopleSoft. He holds a degree in Industrial Engineering from Carnegie Mellon University.

Outside of his executive functions, Jonathon maintains a strong connection to his alma mater, Carnegie Mellon University, and shows an interest in innovative technology companies like Tesla. He has also publicly celebrated the professional successes of his family members, highlighting a value placed on team and personal achievements.

He holds a patent for a method and apparatus for planning a manufacturing schedule using an adaptive learning process.

Personality Overview

Consensus Focused

Story Driven

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Customer Success
As COO and former Chief Customer Officer at Accela, he is directly responsible for customer relationships, service delivery, and operational excellence for government clients.
GovTech Modernization
His work at Accela focuses on helping government agencies accelerate their digital transformation and build stronger communities through cloud-based solutions.
Supply Chain & Ops
A recurring theme in his career, with leadership roles in supply chain services at PeopleSoft and a background in Industrial Engineering.

Media Appearances

Accela Appoints Software Veterans to Executive Roles in Finance and Customer Care. Featured in PR Newswire

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Jonathon Knight - About Us - Accela. Featured in Accela (official website)

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Jonathon Knight (JK) - Chief Operating Officer at Accela | The Org. Featured in The Org

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Work History

10-2024
Chief Operating Officer at Accela
9-2017
Chief Customer Officer at Accela
6-2013 - 12-2016
VP Global Services and Customer Care at Ooyala
5-2009 - 2-2013
CEO at Infinian
1-2008 - 3-2009
Advisory Board Member at SMaSh

Education

1986 - 2001
Industrial Engineering from Carnegie Mellon University

More Information

Social Presence :

Prographics :

Exp : 28 Location : San Mateo, California, United States Job Level : Leadership Designation : Chief Operating Officer at Accela
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Insights For Selling To Jonathon

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathon is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Jonathon

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Jonathon move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Jonathon take some risk or not?

  • They can take some low-probability risks if needed.

You And Jonathon

Personality Compatibility


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