Melissa Chiong

Enthusiast
DISC Type : i

Senior Director, Customer Success at Accela

Greater Tampa Bay Area, United States

Overview

Melissa is a customer-centric leader with over two decades of experience in government technology and strategy. Specializing in customer success and growth, she has a proven track record of implementing complex IT solutions for government agencies. She is a graduate of Florida State University and holds an ITIL Foundation certification.

Outside of her professional life, Melissa is a proud mother whose son recently graduated from her alma mater, Florida State University. She is an active participant in her industry, often attending conferences and engaging with peers on professional development and collaborative efforts within the GovTech community.

Melissa was recognized with Accelas "Civic Hero" award for leveraging technology to grow communities and drive efficiency.

Personality Overview

Story Driven

Consensus Focused

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

GovTech Innovation
Her career is dedicated to improving government processes through technology, including leading implementations of Accela and Digital Plan Room solutions for cities.
Customer-Centric Growth
Passionate about creating strong partnerships and serving as a trusted advisor, with experience as a Chief Growth and Customer Officer.
Public-Private Partnerships
Promotes collaboration between government agencies, builders, and tech partners, as demonstrated by her work with the Tampa Bay Regional Focus Group.

Media Appearances

Q&A with Melissa Chiong. Featured in Accela Blog (Accela Engage Series)

See Now

Work History

4-2025
Senior Director, Customer Success at Accela
11-2024 - 4-2025
Chief Growth and Customer Officer at ePermitHub
2-2022 - 11-2024
Customer Success Director at ePermitHub
7-2019 - 2-2022
Senior Manager IT Service Delivery at Hillsborough County Board of County Commissioners
8-2014 - 7-2019
Planning and Development Business Programs Manager at City of Tampa

Education

1994 - 1998
BS from Florida State University - Herbert Wertheim College of Business

More Information

Social Presence :

Prographics :

Exp : 29 Location : Greater Tampa Bay Area, United States Job Level : Senior Designation : Senior Director, Customer Success at Accela
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Melissa

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Melissa take some risk or not?

  • They can take some low-probability risks if needed.

You And Melissa

Personality Compatibility


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