Melissa Chiong in

Melissa Chiong

Enthusiast · DISC type i
Senior Director, Customer Success at Accela
📍 Greater Tampa Bay Area, United States

Melissa is a customer-centric leader with over two decades of experience in government technology and strategy. Specializing in customer success and growth, she has a proven track record of implementing complex IT solutions for government agencies. She is a graduate of Florida State University and holds an ITIL Foundation certification.

Outside of her professional life, Melissa is a proud mother whose son recently graduated from her alma mater, Florida State University. She is an active participant in her industry, often attending conferences and engaging with peers on professional development and collaborative efforts within the GovTech community.

Melissa was recognized with Accelas "Civic Hero" award for leveraging technology to grow communities and drive efficiency.

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Experience
29 Years
Current Role
Senior Director, Customer Success
Job Level
Senior
Location
Greater Tampa Bay Area, United States
Personality Overview

How Melissa shows up

Story Driven
Consensus Focused
Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word. They prefer to build relationships rather than staying totally transactional.

Priorities

Topics Melissa cares about

GovTech Innovation
Her career is dedicated to improving government processes through technology, including leading implementations of Accela and Digital Plan Room solutions for cities.
Customer-Centric Growth
Passionate about creating strong partnerships and serving as a trusted advisor, with experience as a Chief Growth and Customer Officer.
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Career

Work history

4-2025
Senior Director, Customer Success
Accela
11-2024 - 4-2025
Chief Growth and Customer Officer
ePermitHub
2-2022 - 11-2024
Customer Success Director
ePermitHub
7-2019 - 2-2022
Senior Manager IT Service Delivery
Hillsborough County Board of County Commissioners
8-2014 - 7-2019
Planning and Development Business Programs Manager
City of Tampa
In the press

Media appearances

Q&A with Melissa Chiong. Featured in Accela Blog (Accela Engage Series)
See now
Education
1994 - 1998
BS
Florida State University - Herbert Wertheim College of Business
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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