Jordan Spero in

Jordan Spero

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Head of Customer Insights & Analytics at Specsavers
📍 Greater Melbourne Area, Australia

Jordan Spero is a strategic analytics leader with over 20 years of experience in decision science and customer insights. Currently the Head of Customer Insights & Analytics at Specsavers, he specializes in leading teams to use data to improve business performance. He holds a certification in Business Strategy from INSEAD and a degree from La Trobe University.

He is described by colleagues as a reliable and talented professional with a deep understanding of predictive analytics. A natural coach, he has a genuine passion for quantifying the value of analytics and enjoys teaching and developing his teams.

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Experience
15 Years
Current Role
Head of Customer Insights & Analytics
Job Level
Mid-senior
Location
Greater Melbourne Area, Australia
Personality Overview

How Jordan shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jordan cares about

Customer Analytics
Leads the customer insights and analytics function at Specsavers, focusing on using data to understand customer retention, pricing, and profitability.
People Leadership
Describes himself as a "natural coach" who is passionate about teaching, challenging, and developing analytics teams to drive results.
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Career

Work history

6-2024
Head of Customer Insights & Analytics
Specsavers
7-2023 - 5-2024
Senior Manager Customer Insights & Analytics
Specsavers
1-2022 - 7-2023
Independent Analytics Consultant
WorkSafe Victoria
3-2021 - 12-2021
Independent Analytics Consultant
VCAT
6-2019 - 11-2020
Customer Insights Manager
MLC Life Insurance
In the press

Media appearances

Specsavers’ head of analytics on talent hunting: we’re ‘less focused solely on GA and technical skills’. Featured in eConsultancy
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Specsavers: Turning analytics into meaningful experience. Featured in Dentsu
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Education
2000 - 2004
Bachelor's Degree
La Trobe University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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