Jordan Spero

Initiator
DISC Type : Di

Head of Customer Insights & Analytics at Specsavers

Greater Melbourne Area, Australia

Overview

Jordan Spero is a strategic analytics leader with over 20 years of experience in decision science and customer insights. Currently the Head of Customer Insights & Analytics at Specsavers, he specializes in leading teams to use data to improve business performance. He holds a certification in Business Strategy from INSEAD and a degree from La Trobe University.

He is described by colleagues as a reliable and talented professional with a deep understanding of predictive analytics. A natural coach, he has a genuine passion for quantifying the value of analytics and enjoys teaching and developing his teams.

Personality Overview

Risk-Accepting

Conviction Driven

Confident

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something.

Topics They Care About

Customer Analytics
Leads the customer insights and analytics function at Specsavers, focusing on using data to understand customer retention, pricing, and profitability.
People Leadership
Describes himself as a "natural coach" who is passionate about teaching, challenging, and developing analytics teams to drive results.
Quantifying Value
Has a stated passion for quantifying the value of analytics and executing analytical priorities that deliver tangible business returns.

Media Appearances

Specsavers’ head of analytics on talent hunting: we’re ‘less focused solely on GA and technical skills’. Featured in eConsultancy

See Now

Specsavers: Turning analytics into meaningful experience. Featured in Dentsu

See Now

Vision to Wow: Specsavers Success Story with Knowledge‑Powered Digital CX. Featured in eGain

See Now

Work History

6-2024
Head of Customer Insights & Analytics at Specsavers
7-2023 - 5-2024
Senior Manager Customer Insights & Analytics at Specsavers
1-2022 - 7-2023
Independent Analytics Consultant at WorkSafe Victoria
3-2021 - 12-2021
Independent Analytics Consultant at VCAT
6-2019 - 11-2020
Customer Insights Manager at MLC Life Insurance

Education

2000 - 2004
Bachelor's Degree from La Trobe University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Melbourne Area, Australia Job Level : Mid-senior Designation : Head of Customer Insights & Analytics at Specsavers
URL has been copied!

Insights For Selling To Jordan

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jordan is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Jordan

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Jordan move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Jordan take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Jordan

Personality Compatibility


Other Specsavers Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.