Jorge Perez

Examiner
DISC Type : cs

Senior Customer Service Manager at NYU Langone Health

Boynton Beach, Florida, United States

Overview

Jorge is a results-driven Senior Customer Service Manager at NYU Langone Health, where he has progressed through roles of increasing responsibility. He leverages a background in operations management and analytics, holding an MBA from Florida International University. Colleagues describe him as knowledgeable, accommodating, and motivated.

Beyond his professional focus, Jorge maintains an interest in major technology companies. He is an alumnus of Florida International University, where he earned both his Bachelors and Masters degrees, suggesting a connection to the South Florida community where he was educated.

He is actively involved in expanding his companys national footprint, recently focusing on recruitment for a new team in Las Vegas.

Personality Overview

Unexpressive

Status Quo Seeker

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They are always well-planned and adopt a systematic approach. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Satisfaction
His entire career progression at NYU Langone Health has been within the customer service domain, culminating in his current senior management role.
Operations Management
This is a core skill listed in his professional summary, demonstrated by his experience as an Operations Analyst and Supervisor in previous roles.
Team Recruitment
His recent activity shows a focus on hiring and building new teams, specifically for NYU Langone's expansion into Las Vegas.

Media Appearances

Jorge has no verified media appearances

Work History

8-2021
Senior Customer Service Manager at NYU Langone Health
8-2020 - 8-2021
Customer Service Manager at NYU Langone Health
7-2020 - 8-2020
Operations Analyst at NYU Langone Health
11-2019 - 4-2020
Quality Assurance Data Liaison at Great HealthWorks
8-2016 - 11-2019
Supervisor of Operations at Inktel Contact Center Solutions

Education

2018 - 2020
Master of Business Administration - MBA from Florida International University
2014 - 2017
Bachelor of Arts - BA from Florida International University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Boynton Beach, Florida, United States Job Level : Middle Designation : Senior Customer Service Manager at NYU Langone Health
URL has been copied!

Insights For Selling To Jorge

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jorge is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Jorge

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Jorge move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Jorge take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Jorge

Personality Compatibility


Other NYU Langone Health Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.