José Armando Cruz Madrigal in

José Armando Cruz Madrigal

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Collections Team Leader at Klar
📍 Mexico City, Mexico

José Armando Cruz Madrigal is a Collections Team Leader at Klar with over 20 years of experience in customer service across the ophthalmology, telecom, banking, and security sectors. He focuses on optimizing processes and solving problems to ensure efficient client attention. He holds a Bachelors degree from Universidad Tecmilenio.

His career is distinguished by its progression through a uniquely diverse set of industries, from healthcare and telecommunications to traditional banking and now innovative financial services.

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Experience
4 Years
Current Role
Collections Team Leader
Job Level
Junior
Location
Mexico City, Mexico
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics José cares about

Customer Experience
His entire career is built on ensuring excellent customer attention, efficient problem resolution, and client retention across various high-stakes industries.
Collections Management
As a Collections Team Leader, he is an expert in managing collection portfolios, negotiating agreements, and using effective communication to achieve objectives.
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Career

Work history

2-2021
Collections Team Leader
Klar
Agente CIC ( Customer Interaction Center )
ZEISS Group
Especialista en Experiencia al Cliente
Sky
Ejecutivo de Servicio a Clientes
Sky
Ejecutivo en la Unidad de Soporte a la Operación
BANAMEX BANCO NACIONAL DE MÉXICO
In the press

Media appearances

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Education
2016 - 2019
Licenciatura
Universidad Tecmilenio
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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