José Armando Cruz Madrigal

Go-getter
DISC Type : d

Collections Team Leader at Klar

Mexico City, Mexico

Overview

José Armando Cruz Madrigal is a Collections Team Leader at Klar with over 20 years of experience in customer service across the ophthalmology, telecom, banking, and security sectors. He focuses on optimizing processes and solving problems to ensure efficient client attention. He holds a Bachelors degree from Universidad Tecmilenio.

His career is distinguished by its progression through a uniquely diverse set of industries, from healthcare and telecommunications to traditional banking and now innovative financial services.

Personality Overview

Direct & Candid

Self-Confident

Fast-Paced

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Experience
His entire career is built on ensuring excellent customer attention, efficient problem resolution, and client retention across various high-stakes industries.
Collections Management
As a Collections Team Leader, he is an expert in managing collection portfolios, negotiating agreements, and using effective communication to achieve objectives.
Financial Services
His experience at Klar and BANAMEX, along with specialized courses on credit bureaus, demonstrates his deep involvement in the financial sector.

Media Appearances

José has no verified media appearances

Work History

2-2021
Collections Team Leader at Klar
Agente CIC ( Customer Interaction Center ) at ZEISS Group
Especialista en Experiencia al Cliente at Sky
Ejecutivo de Servicio a Clientes at Sky
Ejecutivo en la Unidad de Soporte a la Operación at BANAMEX BANCO NACIONAL DE MÉXICO

Education

2016 - 2019
Licenciatura from Universidad Tecmilenio

More Information

Social Presence :

Prographics :

Exp : 4 Location : Mexico City, Mexico Job Level : Junior Designation : Collections Team Leader at Klar
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Insights For Selling To José Armando

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Avoid long winding pitches, stay objective
  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with José Armando is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from José Armando

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will José Armando move?

  • They are neither the fastest decision makers nor the slowest.
  • Can José Armando take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And José Armando

Personality Compatibility


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