José Miguel Arcusa

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DISC Type : Sc

Head of Customer Experience at Octopus Energy

Madrid, Community of Madrid, Spain

Overview

José Miguel Arcusa is the Head of Customer Experience at Octopus Energy, focusing on enhancing user satisfaction and driving the energy transition. His background includes leadership roles in marketing and growth at fintech firms like Fintonic and Welp. He holds a Masters degree in Search Marketing, underpinning his expertise in digital strategy and brand growth.

Originally from Madrid, José recently relocated to Valencia, a city he finds special and has enjoyed exploring. He appreciates being welcomed by the local community and is embracing his new life there while pursuing his professional goals.

He moved to a new city, Valencia, specifically for the opportunity to join Octopus Energy and contribute to the energy transition.

Personality Overview

Deliberate

Inflexible

Disciplined

Being observant comes to them naturally.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are thorough and always follow a systematic approach.

Topics They Care About

Customer Experience
His current role is centered on understanding user needs, ensuring satisfaction, and winning customers' hearts in their daily lives with Octopus Energy.
Growth Marketing
Previously served as Head of Growth Marketing at Fintonic, where he was responsible for user growth, partnerships, and optimizing marketing KPIs.
Energy Transition
A core part of his mission at Octopus Energy is to actively drive the transition to sustainable energy by focusing on customer needs and satisfaction.

Media Appearances

José has no verified media appearances

Work History

2-2024
Head of Customer Experience at Octopus Energy
3-2023 - 2-2024
Head of Marketing Spain at Welp Argentina
11-2021 - 3-2023
Head of Cards at Fintonic
12-2018 - 3-2023
Head of Growth Marketing at Fintonic
1-2017 - 12-2018
Communication & User Acquisition at Fintonic

Education

2011 - 2015
Bachelor´s Degree in Advertising & Public Relations from Universidad San Jorge
2017 - 2018
Máster en Search Marketing (SEO + SEM + Analítica Web) from EEME Business School

More Information

Social Presence :

Prographics :

Exp : 9 Location : Madrid, Community of Madrid, Spain Job Level : Mid-senior Designation : Head of Customer Experience at Octopus Energy
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Insights For Selling To José Miguel

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with José Miguel is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from José Miguel

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will José Miguel move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can José Miguel take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And José Miguel

Personality Compatibility


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