José Miguel Arcusa in

José Miguel Arcusa

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Head of Customer Experience at Octopus Energy
📍 Madrid, Community of Madrid, Spain

José Miguel Arcusa is the Head of Customer Experience at Octopus Energy, focusing on enhancing user satisfaction and driving the energy transition. His background includes leadership roles in marketing and growth at fintech firms like Fintonic and Welp. He holds a Masters degree in Search Marketing, underpinning his expertise in digital strategy and brand growth.

Originally from Madrid, José recently relocated to Valencia, a city he finds special and has enjoyed exploring. He appreciates being welcomed by the local community and is embracing his new life there while pursuing his professional goals.

He moved to a new city, Valencia, specifically for the opportunity to join Octopus Energy and contribute to the energy transition.

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Experience
9 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Madrid, Community of Madrid, Spain
Personality Overview

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Priorities

Topics José cares about

Customer Experience
His current role is centered on understanding user needs, ensuring satisfaction, and winning customers' hearts in their daily lives with Octopus Energy.
Growth Marketing
Previously served as Head of Growth Marketing at Fintonic, where he was responsible for user growth, partnerships, and optimizing marketing KPIs.
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Career

Work history

2-2024
Head of Customer Experience
Octopus Energy
3-2023 - 2-2024
Head of Marketing Spain
Welp Argentina
11-2021 - 3-2023
Head of Cards
Fintonic
12-2018 - 3-2023
Head of Growth Marketing
Fintonic
1-2017 - 12-2018
Communication & User Acquisition
Fintonic
In the press

Media appearances

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Education
2011 - 2015
Bachelor´s Degree in Advertising & Public Relations
Universidad San Jorge
2017 - 2018
Máster en Search Marketing (SEO + SEM + Analítica Web)
EEME Business School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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