Jose Carlos Berlioz

Trailblazer
DISC Type : ID

Senior Solutions Engineer at PolyAI

Greater Orlando, United States

Overview

Jose is a Senior Solutions Engineer at PolyAI with deep experience in pre-sales support, technical demonstrations, and cross-functional team leadership. Educated at the University of Central Florida, he is an Apple Certified Macintosh and iOS Technician. Colleagues describe him as an adaptable and effective communicator who listens intently to customer needs.

As a bilingual professional fluent in both Spanish and English, Jose brings a valuable global perspective to his technical sales roles. He has a proven history of managing large teams and supporting international product launches, showcasing his ability to operate effectively in fast-paced, diverse environments.

Unique fact: Jose was a Special Projects Lead at Apple, supporting the global launch of the joint Apple-Google COVID-19 Exposure Notifications System.

Personality Overview

Informal

Persuasive

Friendly But Fast

They are more likely to be open to unproven but exciting technologies.  They like to keep things under control. They respond better to a combination of speed and relationship.

Topics They Care About

Solutions Engineering
His career is centered on pre-sales technical support and engineering at companies like PolyAI and Talkdesk, focusing on defining and meeting client requirements.
Customer-centric Sales
Praised for listening to customers and providing thorough answers, his experience at Apple and Talkdesk highlights a focus on creating excellent customer experiences and driving sales.
Technical Troubleshooting
Holds certifications as an Apple Certified Macintosh Technician (ACMT) and iOS Technician, demonstrating a hands-on capability for technical problem-solving.

Media Appearances

Jose has no verified media appearances

Work History

4-2023
Senior Solutions Engineer at PolyAI
10-2021 - 3-2023
Solutions Engineer at Talkdesk
2-2021 - 10-2021
Special Projects Lead at Apple
3-2020 - 2-2021
Retail Team Lead at Apple
3-2015 - 3-2020
Pro ( Sales Engineering) at Apple

Education

8-2014 - 6-2017
Bachelor of Science - BS from University of Central Florida
8-2012 - 6-2014
Associate of Arts - AA from State College of Florida-Manatee-Sarasota

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Orlando, United States Job Level : Middle Designation : Senior Solutions Engineer at PolyAI
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Insights For Selling To Jose Carlos

During A Call Or A Meeting

DO's

  • Help them visualize the impact of their decision
  • Showcase existing customers and use case-studies to grab their attention
  • Address your competition clearly and confidently

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Do not look like someone who doesn’t know what they are talking about
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jose Carlos is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Jose Carlos

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Jose Carlos move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Jose Carlos take some risk or not?

  • They can take risks if necessary.

You And Jose Carlos

Personality Compatibility


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