Jose F Hernandez in

Jose F Hernandez

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Communication Systems Engineer at Brigham Young University
📍 Lehi, Utah, United States

Jose F. Hernandez is a Communication Systems Engineer at Brigham Young University, specializing in large-scale unified communications. With a background in business administration, he has deep expertise in voice and network engineering, previously holding VP roles at Citi. Colleagues consistently describe him as hardworking, knowledgeable, and dedicated.

He shows a strong interest in staying current with communication technologies, attending industry events like NICE Interactions to learn about the latest trends. His professional interests include leading technology companies such as Cisco and VMware.

Jose led a team that migrated over 8, 000 phone lines from Cisco to a RingCentral UCaaS environment, achieving an impressive 87% soft-phone adoption rate.

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Experience
27 Years
Current Role
Communication Systems Engineer
Job Level
Mid-senior
Location
Lehi, Utah, United States
Personality Overview

How Jose shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Jose cares about

UCaaS Migration
As the principal engineer, he led the successful migration from a Cisco Call Manager to a RingCentral UCaaS environment for over 8, 000 university phone lines.
Contact Center Solutions
He manages contact center systems for the university and holds a "NICE CXOne Certified Administrator" certification, frequently attending NICE industry conferences.
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Career

Work history

5-2022
Communication Systems Engineer
Brigham Young University
11-2020 - 4-2022
Voip Network Engineer
Brigham Young University - Idaho
10-2019 - 11-2020
Vice President - Senior Engineering Analyst, Citi Voice and Network Engineering
Citi
2-2016 - 10-2019
Vice President - Product Management Campus Networks - Citi Technology Infrastructure
Citi
11-2013 - 2-2016
Vice President - Senior Incident Manager - Citi Technology Infrastructure
Citi
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2018 - 2021
Bachelor's degree
Brigham Young University - Idaho
Business Administration
Interamerican University of Puerto Rico
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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