Jose Federico Garcia

Commander
DISC Type : D

Director ejecutivo at Grupo Financiero Banorte

Miguel Hidalgo, Mexico City, Mexico

Overview

Jose Federico Garcia is a senior executive with over 25 years of experience in Mexicos financial sector. As the Executive Director of Customer Experience and Innovation at Grupo Financiero Banorte, he focuses on applying AI for hyper-personalization. He holds an MBA from IPADE Business School.

He is passionate about building high-performance, collaborative teams and believes in servant leadership. Jose values continuous personal and professional development, appreciating the insights gained from extensive reading and coaching. He also shares content related to the importance of humility.

Interesting fact: He received an award recognizing his teams efforts in creating hyper-personalized experiences for customers.

Personality Overview

Candid & Clear

Impact-Driven

Risk-Taker

They respond well to strong and respectful communication.  More than the product, they care about the impact of the product. They take a lot of pride in personal achievements.

Topics They Care About

Customer Experience
His current role is Executive Director of Customer Experience and Innovation, and he has spoken at industry events about improving the customer journey.
AI in Banking
His work involves the direct application of AI to create hyper-personalized solutions and customer journeys within the financial sector.
High-Performance Teams
He emphasizes his ability to select and cultivate high-performance teams that thrive in demanding, collaborative environments to achieve significant goals.

Media Appearances

Jose has no verified media appearances

Work History

11-2021
Director ejecutivo at Grupo Financiero Banorte
1-2020 - 5-2020
Nacional Director of Savings and Investment Products. at Banco Azteca
10-2014 - 6-2019
Head of Retail Segment at Banca Mifel
8-2013 - 10-2014
Head of the Affluent Segment. at Banorte
1-2011 - 8-2013
Deputy General Director of Marketing. at Banorte

Education

9-2011 - 6-2013
Master's degree from IPADE Business School
1991 - 1993
Master of Business Administration (MBA) from IPADE Business School

More Information

Social Presence :

Prographics :

Exp : 26 Location : Miguel Hidalgo, Mexico City, Mexico Job Level : Mid-senior Designation : Director ejecutivo at Grupo Financiero Banorte
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Insights For Selling To Jose Federico

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jose Federico is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Jose Federico

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Jose Federico move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Jose Federico take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Jose Federico

Personality Compatibility


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