Josefina Zavala Villicaña in

Josefina Zavala Villicaña

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Director CRM Analítica at Grupo Financiero Banorte
📍 Mexico

Josefina Zavala Villicaña is a financial sector executive with over 20 years of experience, currently serving as the Director of CRM Analytics at Grupo Financiero Banorte. She specializes in designing data-driven strategies to boost profitability. Colleagues describe her as results-focused, with high ethical standards and strong professional commitment.

Recently, she was a featured speaker at the Forbes Mujeres Poderosas (Most Powerful Women) Forum, discussing female leadership in the financial industry.

She uniquely applies principles of behavioral economics and cognitive biases to develop and implement impactful financial strategies.

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Experience
22 Years
Current Role
Director CRM Analítica
Job Level
Mid-senior
Location
Mexico
Personality Overview

How Josefina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Josefina cares about

Data-Driven CRM
Leads analytical CRM for Banorte, focusing on designing strategies that increase revenue and profitability by understanding customer data.
Women in Finance
A featured panelist at the 2024 Forbes Most Powerful Women Forum, speaking on the topic of female leadership within the financial sector.
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Career

Work history

6-2015
Director CRM Analítica
Grupo Financiero Banorte
1-2015 - 5-2015
Subdirector de red comercial de sucursales zona metro
HSBC
4-2012 - 12-2014
Credit Card Early Tenure Portfolio Management
HSBC
11-2007 - 4-2012
Gerente de Producto de Tarjeta de Crédito
HSBC
7-2003 - 7-2004
Supervisor del centro de contacto
Banco Internacional BITAL
In the press

Media appearances

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Education
2018 - 2018
Programa Especial Formación Directiva
BANORTE/IPADE
2014 - 2014
Advanced Leadership Core Program.
HSBC/IPADE
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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