Jyoti Jadhav

Examiner
DISC Type : cs

Head of Customer Success Cards at National Payments Corporation Of India (NPCI)

Mumbai, Maharashtra, India

Overview

Jyoti Jadhav is the Head of Customer Success for Cards at NPCI, bringing over 15 years of deep expertise in Indias payments ecosystem. A Certified International Payment Systems Professional (CIPSP) and graduate of Mumbai University, she has been instrumental in the implementation and growth of platforms like UPI, RuPay, and IMPS.

While her profile is professionally focused, she shows an interest in the influence that major technology and consulting firms like Microsoft and EY have on the financial services industry, suggesting a passion for market-shaping trends and innovations.

She has a proven history of enhancing revenue and cutting costs through process improvements across her roles.

Personality Overview

Overcautious

Tough To Convince

Process Oriented

The only way to convince them is by showing them examples and ample proof.  They tend to be clear about their needs and limitations and are unlikely to promise too much. Being observant comes to them naturally.

Topics They Care About

Digital Payments
Drives the adoption and success of core Indian payment platforms like UPI, RuPay, and IMPS, with a focus on emerging banks.
Customer Success
As the head of Customer Success for Cards, she is actively building her team and is focused on partner growth and dispute management.
Regulatory Enablement
Her experience involves navigating the intersection of technology and banking regulations to successfully onboard new financial institutions.

Media Appearances

Jyoti has no verified media appearances

Work History

8-2022 - 8-2025
Head of Customer Success Cards at National Payments Corporation Of India (NPCI)
8-2015 - 7-2023
Assistant Vice President Business Development at National Payments Corporation Of India (NPCI)
5-2010 - 8-2015
Senior Manager, RuPay & NFS Business Development at National Payments Corporation Of India (NPCI)
11-2009 - 5-2010
Project Manager at Fidelity National Information Services
9-2007 - 9-2009
Global Project Associate & Support Operations Analyst (Cards) at Barclays Technology Centre

Education

1998 - 2000
MA from Mumbai University
1995 - 1998
BA from Mumbai University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Mumbai, Maharashtra, India Job Level : N/A Designation : Head of Customer Success Cards at National Payments Corporation Of India (NPCI)
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Insights For Selling To Jyoti

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jyoti is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Jyoti

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Jyoti move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Jyoti take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Jyoti

Personality Compatibility


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