Katherine L.

Critic
DISC Type : C

Technical Account Manager at Yuno

Bogota, D.C., Capital District, Colombia

Overview

Katherine is a Technical Account Manager at Yuno with over 10 years of experience in customer experience and tech support. She has a unique hybrid background in Industrial Design, UX/UI, and Interior Design, which she applies to optimize payment processes and digital transformation projects.

She is passionate about creating real impact, motivating her team, and delivering memorable user experiences. Her interests include design, leadership, technology, and customer service, and she is open to collaborating and sharing ideas in these areas.

Katherine once increased customer satisfaction (NPS and CSAT) by 30% by optimizing processes and implementing new training methods.

Personality Overview

ROI Driven

Objective Thinker

Critic

They choose to analyze logically and value facts to emotions.  They like to do things independently and don’t look for support from others. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Customer Experience
Her entire career, including her current role at Yuno, is focused on improving customer experience and satisfaction, with a proven record of increasing NPS and CSAT scores.
Payments Optimization
Her headline states that she helps companies optimize their payment processes, which is a core function of her role at the payments company Yuno.
Human-Centered Design
With a background in Industrial Design and UX/UI, she emphasizes understanding the user and using human-centered design principles in her work.

Media Appearances

Katherine has no verified media appearances

Work History

7-2025
Technical Account Manager at Yuno
3-2025 - 8-2025
Technical Support Analyst at Yuno
5-2021 - 3-2025
Team Leader (Mercado Libre) at Concentrix
9-2020 - 5-2021
Quality Assurance Analyst at OneLink BPO
11-2019 - 9-2020
Business Analyst (DataCredito Experian) at Atento Colombia

Education

Creative UX/UI: User Experience Interface & Business Design from Universidad LCI Veritas
Diplomado Estrategias Creativas y Culturales from CORPORACION ESCUELA DE ARTES Y LETRAS

More Information

Social Presence :

Prographics :

Exp : 12 Location : Bogota, D.C., Capital District, Colombia Job Level : Middle Designation : Technical Account Manager at Yuno
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Insights For Selling To Katherine

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Be ready to answer many clarity-seeking questions and requests for information
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katherine is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Katherine

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Katherine move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Katherine take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Katherine

Personality Compatibility


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