Kathryn C. in

Kathryn C.

Inquirer · DISC type cd
Head of Product - Customer Experience at Utility Warehouse
📍 Greater London, England, United Kingdom

Kathryn is a customer-focused Head of Product with a decade of experience crafting data-driven solutions across the utilities, aviation, and fintech sectors. Educated at the University of Oxfords Saïd Business School, she bridges the gap between ideas and reality to improve customers lives.

She has a passion for building and coaching high-performing teams, having previously managed a community of ten product managers at British Airways and actively recruits for new talent in her current role.

Unique fact: Alongside her product management expertise, Kathryn holds a certification as an Association of Tax Technician.

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Experience
14 Years
Current Role
Head of Product - Customer Experience
Job Level
Mid-senior
Location
Greater London, England, United Kingdom
Personality Overview

How Kathryn shows up

Demanding
Upfront
Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Priorities

Topics Kathryn cares about

Customer Experience
Her current role is Head of Product for Customer Experience, and she previously transformed customer support products at British Airways.
Product Leadership
As a Head of Product, she has a background in managing, coaching, and developing career frameworks for teams of product managers.
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Career

Work history

6-2024
Head of Product - Customer Experience
Utility Warehouse
9-2021 - 6-2024
Principal Product Manager
British Airways
9-2021 - 3-2023
Digital Experience Manager
British Airways
4-2019 - 9-2021
Senior Digital Product Manager
British Airways
7-2018 - 3-2019
Digital Product Manager
RUNPATH GROUP LIMITED
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Science (BSc)
University of Sussex
10-2023 - 12-2023
Oxford Strategic Innovation programme
Saïd Business School, University of Oxford
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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