Kathryn C.

Inquirer
DISC Type : cd

Head of Product - Customer Experience at Utility Warehouse

Greater London, England, United Kingdom

Overview

Kathryn is a customer-focused Head of Product with a decade of experience crafting data-driven solutions across the utilities, aviation, and fintech sectors. Educated at the University of Oxfords Saïd Business School, she bridges the gap between ideas and reality to improve customers lives.

She has a passion for building and coaching high-performing teams, having previously managed a community of ten product managers at British Airways and actively recruits for new talent in her current role.

Unique fact: Alongside her product management expertise, Kathryn holds a certification as an Association of Tax Technician.

Personality Overview

Demanding

Upfront

Judgemental

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
Her current role is Head of Product for Customer Experience, and she previously transformed customer support products at British Airways.
Product Leadership
As a Head of Product, she has a background in managing, coaching, and developing career frameworks for teams of product managers.
Data-Driven Solutions
States a core belief in using data-driven insights to shape products that address real customer pain points and make their lives better.

Media Appearances

Kathryn has no verified media appearances

Work History

6-2024
Head of Product - Customer Experience at Utility Warehouse
9-2021 - 6-2024
Principal Product Manager at British Airways
9-2021 - 3-2023
Digital Experience Manager at British Airways
4-2019 - 9-2021
Senior Digital Product Manager at British Airways
7-2018 - 3-2019
Digital Product Manager at RUNPATH GROUP LIMITED

Education

Bachelor of Science (BSc) from University of Sussex
10-2023 - 12-2023
Oxford Strategic Innovation programme from Saïd Business School, University of Oxford

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater London, England, United Kingdom Job Level : Mid-senior Designation : Head of Product - Customer Experience at Utility Warehouse
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Insights For Selling To Kathryn

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Highlight the competitive differentiation of your product
  • Stress on the business value that your product offers

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathryn is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Kathryn

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Kathryn move?

  • Their decision making speed is somewhere in the middle.
  • Can Kathryn take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Kathryn

Personality Compatibility


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