Kathryn L. LoPiccolo

Trailblazer
DISC Type : ID

Director, Customer Care Retention Operations at Insulet Corporation

United States

Overview

Kathryn LoPiccolo is the Director of Customer Care Retention Operations at Insulet Corporation, specializing in building and mentoring high-performing support teams. Described by colleagues as masterful and dedicated, she has a proven track record of enhancing operational efficiency within the medical device sector.


In a previous role, she successfully maintained an average call answer speed of under 8 seconds and a 2% abandoned call rate across over 1, 000 client accounts.

Personality Overview

Values Relationships

Achievement-Oriented

Charismatic

They are more likely to accept new and exciting technologies.  They will bat for you if they come to believe in you. They are charming and can persuade others to support their decisions.

Topics They Care About

Customer Retention
Her current title and focus is Director of Customer Care Retention Operations, showing a primary focus on retaining customers through excellent service.
Team Development
Recommendations praise her for masterfully developing her department and staff, highlighting a passion for mentorship and team growth.
Operational Efficiency
She has a history of implementing process improvements, such as call flow alignments that reduced call abandonment and wait times significantly.

Media Appearances

Insulet Corporation Strengthens Management Team To Drive Sustained Growth. Featured in BioSpace

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SEC Form 8‑K – Insulet Corporation – Director Kathryn L. LoPiccolo Appointment. Featured in SEC.gov

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SEC Form 8‑K – Insulet Corporation – Updated Management Team. Featured in SEC.gov

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Work History

9-2025
Director, Customer Care Retention Operations at Insulet Corporation
2-2019 - 9-2025
Sr. Manager, Customer Care at Insulet Corporation
2-2016 - 2-2019
Manager, Customer Care at Insulet Corporation
Director of Client Support at Calloway Labs
Customer Service Manager at Calloway Labs

Education

Education details unavailable from Lasell University

More Information

Social Presence :

Prographics :

Exp : 10 Location : United States Job Level : Mid-senior Designation : Director, Customer Care Retention Operations at Insulet Corporation
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Insights For Selling To Kathryn L.

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t force involvement of other stakeholders unless it is critical
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathryn L. is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kathryn L.

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Kathryn L. move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Kathryn L. take some risk or not?

  • If necessary, they will be ready to take risks.

You And Kathryn L.

Personality Compatibility


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