Kathryn L. LoPiccolo in

Kathryn L. LoPiccolo

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Director, Customer Care Retention Operations at Insulet Corporation
📍 United States

Kathryn LoPiccolo is the Director of Customer Care Retention Operations at Insulet Corporation, specializing in building and mentoring high-performing support teams. Described by colleagues as masterful and dedicated, she has a proven track record of enhancing operational efficiency within the medical device sector.

In a previous role, she successfully maintained an average call answer speed of under 8 seconds and a 2% abandoned call rate across over 1, 000 client accounts.

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Experience
10 Years
Current Role
Director, Customer Care Retention Operations
Job Level
Mid-senior
Location
United States
Personality Overview

How Kathryn shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kathryn cares about

Customer Retention
Her current title and focus is Director of Customer Care Retention Operations, showing a primary focus on retaining customers through excellent service.
Team Development
Recommendations praise her for masterfully developing her department and staff, highlighting a passion for mentorship and team growth.
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Career

Work history

9-2025
Director, Customer Care Retention Operations
Insulet Corporation
2-2019 - 9-2025
Sr. Manager, Customer Care
Insulet Corporation
2-2016 - 2-2019
Manager, Customer Care
Insulet Corporation
Director of Client Support
Calloway Labs
Customer Service Manager
Calloway Labs
In the press

Media appearances

Insulet Corporation Strengthens Management Team To Drive Sustained Growth. Featured in BioSpace
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SEC Form 8‑K – Insulet Corporation – Director Kathryn L. LoPiccolo Appointment. Featured in SEC.gov
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Education
Education details unavailable
Lasell University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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