Kelly Lewis

Doer
DISC Type : ds

Head of Customer Care at So Energy

Greater Southampton Area, United Kingdom

Overview

Kelly is a customer-centric leader specializing in service improvement and business transformation across the energy, water, and sports industries. She focuses on enhancing stakeholder engagement and mitigating risks through process improvement. Colleagues describe her as an inspiring, values-driven, and supportive leader. She holds a Bachelor of Arts from Solent University.

Kelly is passionate about applying her customer service expertise to the world of professional sports. She has consulted for the London City Lionesses, focusing on enhancing the match day experience and developing strategies to grow the fan base, increase attendance, and build long-term fan loyalty.

She has a uniquely versatile career, having led customer experience transformations in both the utility sector and for professional football clubs.

Personality Overview

Deliberate Doer

Strategic Planner

Risk-Accepting

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

CX Transformation
Her entire career, from utilities to sports, focuses on transforming the customer journey and simplifying processes to be more customer-first.
Fan Engagement
A primary focus in her roles at Southampton Football Club and London City Lionesses, aiming to grow the fanbase and improve service quality for supporters.
Values-Driven Leadership
Recommendations repeatedly praise her as an inspiring and values-driven leader who creates an environment where her teams can excel.

Media Appearances

Kelly has no verified media appearances

Work History

5-2025
Head of Customer Care at So Energy
11-2024 - 5-2025
Fan Experience Consultant at London City Lionesses
11-2021 - 11-2024
Head of Venue Experience at Southampton Football Club
12-2019 - 11-2021
Customer Service Manager at Southern Water
1-2019 - 9-2019
Senior Consultant at South Western Railway

Education

10-2022 - 5-2024
Bachelor of Arts - BA from Solent University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Greater Southampton Area, United Kingdom Job Level : Mid-senior Designation : Head of Customer Care at So Energy
URL has been copied!

Insights For Selling To Kelly

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Focus on the results that your product produces, expect some strategic questions in return
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelly is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Kelly

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Kelly move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Kelly take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Kelly

Personality Compatibility


Other So Energy Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.