Kelly is a customer-centric leader specializing in service improvement and business transformation across the energy, water, and sports industries. She focuses on enhancing stakeholder engagement and mitigating risks through process improvement. Colleagues describe her as an inspiring, values-driven, and supportive leader. She holds a Bachelor of Arts from Solent University.
Kelly is passionate about applying her customer service expertise to the world of professional sports. She has consulted for the London City Lionesses, focusing on enhancing the match day experience and developing strategies to grow the fan base, increase attendance, and build long-term fan loyalty.
She has a uniquely versatile career, having led customer experience transformations in both the utility sector and for professional football clubs.
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