Kelly Lewis in

Kelly Lewis

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Head of Customer Care at So Energy
📍 Greater Southampton Area, United Kingdom

Kelly is a customer-centric leader specializing in service improvement and business transformation across the energy, water, and sports industries. She focuses on enhancing stakeholder engagement and mitigating risks through process improvement. Colleagues describe her as an inspiring, values-driven, and supportive leader. She holds a Bachelor of Arts from Solent University.

Kelly is passionate about applying her customer service expertise to the world of professional sports. She has consulted for the London City Lionesses, focusing on enhancing the match day experience and developing strategies to grow the fan base, increase attendance, and build long-term fan loyalty.

She has a uniquely versatile career, having led customer experience transformations in both the utility sector and for professional football clubs.

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Experience
22 Years
Current Role
Head of Customer Care
Job Level
Mid-senior
Location
Greater Southampton Area, United Kingdom
Personality Overview

How Kelly shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kelly cares about

CX Transformation
Her entire career, from utilities to sports, focuses on transforming the customer journey and simplifying processes to be more customer-first.
Fan Engagement
A primary focus in her roles at Southampton Football Club and London City Lionesses, aiming to grow the fanbase and improve service quality for supporters.
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Career

Work history

5-2025
Head of Customer Care
So Energy
11-2024 - 5-2025
Fan Experience Consultant
London City Lionesses
11-2021 - 11-2024
Head of Venue Experience
Southampton Football Club
12-2019 - 11-2021
Customer Service Manager
Southern Water
1-2019 - 9-2019
Senior Consultant
South Western Railway
In the press

Media appearances

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Education
10-2022 - 5-2024
Bachelor of Arts - BA
Solent University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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