Kenny Norpel serves as the Director of Call Center Strategy at Cox Communications, focusing on operational optimization, enhancing customer experience, and driving performance with data-driven decisions. He has a proven track record of leading high-performing teams and implementing innovative technologies. He holds a Certificate of Completion from Rio Salado College.
Kenny has an entrepreneurial background, having been a partner at Pawzapalooz, which suggests a passion for animal-related ventures. His earlier career also includes experience as a key account manager for North America with Andado Mobile Systems, showcasing his versatility in different business environments.
Unique fact: He has direct entrepreneurial experience as a partner in a business called Pawzapalooz.
Kenny Norpel
Director of Call Center Strategy at Cox Communications
Phoenix, Arizona, United States
Overview
Topics They Care About
Call Center Optimization
As Director of Call Center Strategy, his work revolves around optimizing operations, implementing new technologies, and improving performance metrics.
Customer Experience
His career at Cox has consistently focused on improving the customer journey, from sales desktop experience to retention and overall service strategy.
Data-Driven Decisions
He is passionate about using data to make informed decisions that improve processes and achieve organizational goals within his division.
Media Appearances
Kenny has no verified media appearances
Work History
11-2024
Director of Call Center Strategy at Cox Communications
5-2019 - 11-2024
Senior Manager of Retention Strategy at Cox Communications
10-2018 - 5-2019
Director, Sales Desktop Experience & Work Order Accuracy at Cox Communications
10-2009 - 10-2010
Partner at Pawzapalooza
10-2009 - 7-2010
Manager at Andado Mobile Systems
Education
2011 - 2011
Certificate of Completion from Rio Salado College
Education details unavailable from Mesa High School
More Information
Social Presence :
Prographics :
Exp : 8
Location : Phoenix, Arizona, United States
Job Level : Mid-senior
Designation : Director of Call Center Strategy at Cox Communications
