Keren Brown

Researcher
DISC Type : Cs

Director Customer Success management at Salesforce

Israel

Overview

Keren Brown is a Director of Customer Success at Salesforce with a diverse leadership background. She previously held VP roles in both Marketing and Learning & Development at Zoomin, and also worked in business development at Amazon Web Services. She earned an MPhil from the University of Cambridge.

Keren has a unique career trajectory, successfully transitioning from leadership in learning & development and marketing to a senior customer success role at a top-tier tech company.

Personality Overview

Perfectionist

Self-Disciplined

Detail Oriented

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  Being observant comes to them naturally. They are always well-planned and adopt a systematic approach.

Topics They Care About

Customer Success
Her current role as Director of Customer Success Management at Salesforce demonstrates her focus on ensuring clients achieve their desired outcomes and receive maximum value.
Learning & Development
She has a strong background in this area, having served as VP of Learning and Development at Zoomin and Head of L&D at Riskified.
Value Proposition
Her experience as VP of Marketing and Value at Zoomin highlights her expertise in defining and communicating a product's value to the market.

Media Appearances

Keren has no verified media appearances

Work History

2-2025
Director Customer Success management at Salesforce
5-2023 - 2-2025
VP Marketing and Value at Zoomin
5-2021 - 10-2023
VP, Learning and Development at Zoomin
5-2020 - 5-2021
Business Development Manager at Amazon Web Services (AWS)
6-2018 - 5-2020
Head Of L&D at Riskified

Education

2002 - 2003
MPhil from University of Cambridge
1999 - 2002
Bachelor of Arts - BA from Tel Aviv University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Israel Job Level : Mid-senior Designation : Director Customer Success management at Salesforce
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Insights For Selling To Keren

During A Call Or A Meeting

DO's

  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.
  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don't ask them to move fast, let them take their time and digest all the information
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Keren is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Keren

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Keren move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Keren take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Keren

Personality Compatibility


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