Ketan Majmudar

Enthusiast
DISC Type : i

SVP, Global Service Delivery and Chief Transformatio. Officer at Synchrony

Stamford, Connecticut, United States

Overview

Ketan is the SVP of Global Service Delivery and Chief Transformation Officer at Synchrony, with over 20 years of experience in consumer finance. He is a strategic leader specializing in organizational transformations, global operations, and process improvement, having graduated from Bucknell University with a Bachelor of Science.

Ketan is a passionate leader deeply committed to diversity and creating a positive workplace culture. He actively champions the advancement of Pan-Asian professionals and was recognized with the Ascend A-List Award for his significant contributions and leadership in this area.

He is an award-winning leader, having been honored by Ascend for his professional achievements and impact on the Pan-Asian business community.

Personality Overview

Story Driven

Non-Confrontational

Amiable & Agreeable

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Organizational Transformation
As Chief Transformation Officer, he has led Synchrony’s separation from GE, its IPO, and the launch of its Strategy Management Office.
Global Operations
He leads Global Service Delivery, overseeing a team of over 9, 500 employees and managing a budget of approximately $700 million.
Pan-Asian Leadership
Recognized with the Ascend A-List Award, he is a prominent advocate for advancing Pan-Asian professionals in business and leadership.

Media Appearances

Technology + Humanity: Keys to the Future of Customer Service. Featured in Synchrony – Content Hub

See Now

Work History

6-2021
SVP, Global Service Delivery and Chief Transformatio. Officer at Synchrony
4-2018 - 6-2021
Senior Vice President - Enterprise Servicing at Synchrony Financial
1-2016 - 3-2018
Senior Vice President - Strategy Management Office at Synchrony Financial
2013 - 2015
Senior Vice President - Separation Management Office at Synchrony Financial
2009 - 2013
Vice President Operations Business Development at GE Capital

Education

1991 - 1995
Bachelor of Science - BS from Bucknell University

More Information

Social Presence :

Prographics :

Exp : 30 Location : Stamford, Connecticut, United States Job Level : Leadership Designation : SVP, Global Service Delivery and Chief Transformatio. Officer at Synchrony
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Insights For Selling To Ketan

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ketan is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Ketan

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Ketan move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Ketan take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Ketan

Personality Compatibility


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