Kevin Starling

Collaborator
DISC Type : is

Head of Customer Service at Ecotricity

Chipping Sodbury, England, United Kingdom

Overview

Kevin is the Head of Customer Service at Ecotricity, bringing over 17 years of experience from financial services and government contracts. He is a people-focused and data-driven leader, adept at enhancing team performance and customer satisfaction in fast-paced environments. He attended King Edmund Community School.

Kevin is a vocal supporter of his colleagues and is passionate about building a positive and productive workplace culture. He publicly celebrates his teams achievements and actively champions the contributions of women in the professional world.

He has worked in contact centres for nearly 20 years and believes some of the best professionals hes worked with have been women.

Personality Overview

Good Listener

Appreciative

Fair-minded

They are more likely to opt for solutions that are proven in the market.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Scenarios where both sides can come out as winners appeal to them greatly.

Topics They Care About

Customer Excellence
His focus is on delivering excellent customer service, recently celebrating his team's achievement in reaching the top of service rankings.
Team Leadership
Actively recruits and develops energetic leaders, emphasizing a hands-on approach to foster a positive and productive team culture.
The Green Mission
As part of Ecotricity, he encourages people to join the "green revolution" and contribute to making a positive environmental impact.

Media Appearances

Kevin has no verified media appearances

Work History

3-2025
Head of Customer Service at Ecotricity
5-2022 - 3-2025
Contact Centre Manager at KBR, Inc.
6-2020 - 5-2022
Assistant Contact Centre Manager at KBR, Inc.
11-2018 - 3-2020
Manager of Red Contact Centre Managers at Red Recruitment
3-2015 - 10-2018
Customer Service Manager at Europa Group Limited

Education

1996 - 2002
AS Level from King Edmund Community School

More Information

Social Presence :

Prographics :

Exp : N/A Location : Chipping Sodbury, England, United Kingdom Job Level : N/A Designation : Head of Customer Service at Ecotricity
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Insights For Selling To Kevin

During A Call Or A Meeting

DO's

  • Summarize the key points at the end of the conversation
  • If possible, involve their colleagues in the sales process
  • Show them how they look good by making this decision

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t sound very transactional
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kevin is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Kevin

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Kevin move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Kevin take some risk or not?

  • They probably won’t put a lot at risk.

You And Kevin

Personality Compatibility


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