Kim Cochran

Commander
DISC Type : D

Sr. Vice President Contact Centers and Customer Experience at Brightspeed

Los Angeles Metropolitan Area, United States

Overview

Kim Cochran is a senior CX and operations executive with over 20 years of experience, specializing in transforming customer connections for Fortune 500 brands. She has a record of managing $100M+ P&Ls and teams of over 2, 000, leveraging AI-powered technology to boost performance. People often describe her as a strategic, fair, and innovative leader.

Outside of her executive career, Kim is a proud mother who publicly celebrates her daughter Kendals academic achievements, including graduating from the University of Arizona and pursuing a law degree. She has recently been on a career transition journey, seeking clarity and new opportunities.

She recently attended the ChiefX Summit in Los Angeles to solidify her next career steps.

Personality Overview

Decisive

Candid & Clear

Strong-Willed

They like to move fast and expect the same from others.  They respond better to strong and respectful interactions. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

AI in Customer Experience
Her professional summary highlights introducing AI-powered automation and SaaS tech to improve retention, satisfaction, and profitability in customer experience.
Scalable Operations
She specializes in building scalable strategies that elevate performance and reduce costs, a core theme throughout her career in CX and operations.
Executive Leadership
As a seasoned executive, she recently attended the ChiefX Summit, indicating a focus on high-level networking and leadership development during a career transition.

Media Appearances

Kim has no verified media appearances

Work History

12-2024 - 5-2025
Sr. Vice President Contact Centers and Customer Experience at Brightspeed
12-2023 - 12-2024
Vice President Contact Center Sales and Customer Care Operations at Brightspeed
4-2022 - 12-2023
Vice President Sales and Channel Management at Brightspeed
11-2021 - 4-2022
Vice President Operations & Customer Experience at Guthy|Renker
7-2020 - 11-2021
Vice President Customer Experience at Guthy|Renker

Education

2021 - 2021
CX Certificate from UC Santa Barbara
Bachelor of Science from San José State University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Los Angeles Metropolitan Area, United States Job Level : Mid-senior Designation : Sr. Vice President Contact Centers and Customer Experience at Brightspeed
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Insights For Selling To Kim

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kim is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kim

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Kim move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Kim take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Kim

Personality Compatibility


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