Kim Cochran in

Kim Cochran

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Sr. Vice President Contact Centers and Customer Experience at Brightspeed
📍 Los Angeles Metropolitan Area, United States

Kim Cochran is a senior CX and operations executive with over 20 years of experience, specializing in transforming customer connections for Fortune 500 brands. She has a record of managing $100M+ P&Ls and teams of over 2, 000, leveraging AI-powered technology to boost performance. People often describe her as a strategic, fair, and innovative leader.

Outside of her executive career, Kim is a proud mother who publicly celebrates her daughter Kendals academic achievements, including graduating from the University of Arizona and pursuing a law degree. She has recently been on a career transition journey, seeking clarity and new opportunities.

She recently attended the ChiefX Summit in Los Angeles to solidify her next career steps.

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Experience
13 Years
Current Role
Sr. Vice President Contact Centers and Customer Experience
Job Level
Mid-senior
Location
Los Angeles Metropolitan Area, United States
Personality Overview

How Kim shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kim cares about

AI in Customer Experience
Her professional summary highlights introducing AI-powered automation and SaaS tech to improve retention, satisfaction, and profitability in customer experience.
Scalable Operations
She specializes in building scalable strategies that elevate performance and reduce costs, a core theme throughout her career in CX and operations.
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Career

Work history

12-2024 - 5-2025
Sr. Vice President Contact Centers and Customer Experience
Brightspeed
12-2023 - 12-2024
Vice President Contact Center Sales and Customer Care Operations
Brightspeed
4-2022 - 12-2023
Vice President Sales and Channel Management
Brightspeed
11-2021 - 4-2022
Vice President Operations & Customer Experience
Guthy|Renker
7-2020 - 11-2021
Vice President Customer Experience
Guthy|Renker
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2021 - 2021
CX Certificate
UC Santa Barbara
Bachelor of Science
San José State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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