Kimberly Brown in

Kimberly Brown

Commander · DISC type D
Customer Care Center Manager at Aflac
📍 Sanford, Florida, United States

Kimberly is a Customer Care Center Manager at Aflac, bringing a unique blend of over a decade in customer service and nearly ten years in human resources. A graduate of Johnson & Wales University, she is a Certified Leave Management Specialist. Colleagues describe her as an innovative, astute leader and an effective collaborator.

She is passionate about professional development and values employers who invest in their talent, as shown by her attendance at the Black Enterprise Women of Power summit. At her core, Kimberly believes in the power of connecting with people on a human level to provide genuine help and understanding in pivotal moments.

Kimberly has a diverse background, having worked in HR for manufacturing, construction, non-profit, and education organizations.

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Experience
20 Years
Current Role
Customer Care Center Manager
Job Level
Middle
Location
Sanford, Florida, United States
Personality Overview

How Kimberly shows up

Impact-Driven
Risk-Taker
Candid & Clear

More than the product, they care about the effectiveness of the product. They are very proud of what they do. They respond well to strong and respectful communication.

Priorities

Topics Kimberly cares about

Customer Advocacy
Manages a customer care center, overseeing advocates and serving as a liaison between customers and operations to enhance the client experience.
Talent Development
Expresses gratitude for employers who invest in their people and has experience facilitating training for new customer care advocates.
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Career

Work history

11-2022
Customer Care Center Manager
Aflac
9-2021 - 1-2023
Client Liaison
Aflac
10-2019 - 9-2021
Disability and Absence Management Case Manager
Aflac
5-2019 - 10-2019
Leave of Absence Case Manager
Aflac
2-2019 - 9-2021
Business Owner
MKT STAFFING LLC
In the press

Media appearances

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Education
2002 - 2006
Bachelors of Science
Johnson & Wales University
2010 - 2010
Vocational Certificate
Miami Dade College
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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