Kimberly Brown

Commander
DISC Type : D

Customer Care Center Manager at Aflac

Sanford, Florida, United States

Overview

Kimberly is a Customer Care Center Manager at Aflac, bringing a unique blend of over a decade in customer service and nearly ten years in human resources. A graduate of Johnson & Wales University, she is a Certified Leave Management Specialist. Colleagues describe her as an innovative, astute leader and an effective collaborator.

She is passionate about professional development and values employers who invest in their talent, as shown by her attendance at the Black Enterprise Women of Power summit. At her core, Kimberly believes in the power of connecting with people on a human level to provide genuine help and understanding in pivotal moments.

Kimberly has a diverse background, having worked in HR for manufacturing, construction, non-profit, and education organizations.

Personality Overview

Impact-Driven

Risk-Taker

Candid & Clear

More than the product, they care about the effectiveness of the product.  They are very proud of what they do. They respond well to strong and respectful communication.

Topics They Care About

Customer Advocacy
Manages a customer care center, overseeing advocates and serving as a liaison between customers and operations to enhance the client experience.
Talent Development
Expresses gratitude for employers who invest in their people and has experience facilitating training for new customer care advocates.
Women in Leadership
Attended the Black Enterprise Women of Power summit, indicating a strong interest in the growth and empowerment of women in business.

Media Appearances

Kimberly has no verified media appearances

Work History

11-2022
Customer Care Center Manager at Aflac
9-2021 - 1-2023
Client Liaison at Aflac
10-2019 - 9-2021
Disability and Absence Management Case Manager at Aflac
5-2019 - 10-2019
Leave of Absence Case Manager at Aflac
2-2019 - 9-2021
Business Owner at MKT STAFFING LLC

Education

2002 - 2006
Bachelors of Science from Johnson & Wales University
2010 - 2010
Vocational Certificate from Miami Dade College

More Information

Social Presence :

Prographics :

Exp : 20 Location : Sanford, Florida, United States Job Level : Middle Designation : Customer Care Center Manager at Aflac
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Insights For Selling To Kimberly

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kimberly is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kimberly

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Kimberly move?

  • They can take decisions very fast if you manage to convince them.
  • Can Kimberly take some risk or not?

  • The risks don’t matter much to them.

You And Kimberly

Personality Compatibility


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