Kiran Uppal in

Kiran Uppal

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Head of Customer Care Experience & Transformation at ASOS.com
📍 London, England, United Kingdom

Kiran is a customer-centric leader and the Head of Customer Care Experience & Transformation at ASOS. With a career spanning high-profile retailers like Michael Kors, she specializes in digital care transformation and creating seamless omni-channel experiences. Colleagues describe her as passionate, proactive, and supportive.

Her passion for retail began with a part-time job at 16, leading to a lifelong career in the sector. She shows a strong interest in the broader consumer goods landscape, following major beauty and CPG brands like Lancôme and Procter & Gamble.

Interestingly, despite her extensive career in customer experience and retail, Kiran holds a Bachelor of Laws (LLB) degree.

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Experience
21 Years
Current Role
Head of Customer Care Experience & Transformation
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Kiran shows up

Communication Style
Decision Approach
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Priorities

Topics Kiran cares about

Customer Experience
Her entire career is dedicated to CX. She is a frequent speaker at industry events on creating world-class, seamless customer journeys.
Digital Transformation
Leads transformation at ASOS Customer Care. Her teams have won multiple awards for their recent digital transformation projects.
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Career

Work history

10-2024
Head of Customer Care Experience & Transformation
ASOS.com
2-2023 - 10-2024
Head of Digital Care
ASOS.com
5-2021 - 2-2023
Senior Digital Care Programme Manager
ASOS.com
5-2019 - 8-2020
Director, Customer Experience - EMEA
Michael Kors
7-2016 - 5-2019
Senior Manager, Customer Experience EU
Michael Kors
In the press

Media appearances

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Education
Bachelor of Laws (LLB)
The Manchester Metropolitan University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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