Kristen Bershad is the Director of Support Operations at Rent The Runway, where she has progressed through senior management roles focused on customer experience. Her career includes managing social media for Stop & Shop and education services at Brandwatch. She holds a BS from Mercyhurst University.
Kristens professional focus is deeply rooted in enhancing the customer journey, from social media engagement to high-level support operations. She actively promotes her team and company initiatives, demonstrating a passion for both team building and the brands success in the fashion rental space.
She frequently authors customer-facing communications for Rent The Runway, personally signing off on promotional offers.
Read the full overview →Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional. They agree with others often, so exercise caution when relying on their word.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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