Kristen Bershad in

Kristen Bershad

Enthusiast · DISC type i
Director, Support Operations at Rent The Runway
📍 Boston, Massachusetts, United States

Kristen Bershad is the Director of Support Operations at Rent The Runway, where she has progressed through senior management roles focused on customer experience. Her career includes managing social media for Stop & Shop and education services at Brandwatch. She holds a BS from Mercyhurst University.

Kristens professional focus is deeply rooted in enhancing the customer journey, from social media engagement to high-level support operations. She actively promotes her team and company initiatives, demonstrating a passion for both team building and the brands success in the fashion rental space.

She frequently authors customer-facing communications for Rent The Runway, personally signing off on promotional offers.

Read the full overview →
Experience
15 Years
Current Role
Director, Support Operations
Job Level
Mid-senior
Location
Boston, Massachusetts, United States
Personality Overview

How Kristen shows up

Amiable & Agreeable
Consensus Focused
Story Driven

Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional. They agree with others often, so exercise caution when relying on their word.

Priorities

Topics Kristen cares about

Support Operations
Her current and past senior roles at Rent The Runway are centered on leading and improving support operations.
Customer Experience
Previously the Senior Manager of Customer Experience, this remains a core focus of her professional expertise.
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Career

Work history

9-2022
Director, Support Operations
Rent The Runway
1-2022 - 9-2022
Senior Manager, Support Operations
Rent The Runway
1-2021 - 1-2022
Senior Manager, Customer Experience
Rent The Runway
4-2020 - 1-2021
Social Media Manager
Stop & Shop
3-2020 - 4-2020
Manager, Education Services
Brandwatch
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2007 - 2011
BS
Mercyhurst University
2001 - 2007
High school
Christian Brothers Academy
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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