Laura Taggart

Wildcard
DISC Type : cis

Area Customer Delivery Manager at British Gas

Chester, England, United Kingdom

Overview

Laura is an experienced Area Customer Delivery Manager at British Gas, with a history of senior operational and change management roles at major companies like Openreach and BT. Her background is distinguished by a Bachelor of Laws from the University of Liverpool, which complements her expertise in service management and large-scale operations.

Her career path demonstrates a consistent focus on customer-facing roles within large, service-driven industries, progressing through significant operational responsibilities.

Holding a law degree while pursuing a career in operational and customer delivery management is a unique combination.

Personality Overview

Friendly But Slow

Requires Proof

ROI Driven

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Customer Delivery
Her current role as Area Customer Delivery Manager and previous senior operational roles highlight a career focus on effective customer service and delivery.
Operations Management
She has held several senior positions, including Senior Operations Manager and Operational Change Manager, at large enterprises like Openreach and BT.
Service Excellence
[Predicted] Her career progression in customer-focused management roles within major service providers like British Gas and BT suggests a strong focus on high-quality service.

Media Appearances

Laura has no verified media appearances

Work History

8-2023
Area Customer Delivery Manager at British Gas
5-2019 - 9-2023
Senior Operations Manager at Openreach
9-2017 - 5-2019
Operational Change Manager at Openreach
1-2017 - 9-2017
Service Manager at BT
5-2016 - 1-2017
Business Manager at BT

Education

2012 - 2015
Bachelor of Laws (LLB) from University of Liverpool
2010 - 2012
Education details unavailable from Adams' Grammar School

More Information

Social Presence :

Prographics :

Exp : 11 Location : Chester, England, United Kingdom Job Level : Middle Designation : Area Customer Delivery Manager at British Gas
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Insights For Selling To Laura

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Invite them for a social do but don’t rely solely on the relationship
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Laura is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Laura

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Laura move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Laura take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Laura

Personality Compatibility


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