Lauren Anderson

Examiner
DISC Type : sc

Customer Success Manager at RingCentral

Kernersville, North Carolina, United States

Overview

Lauren Anderson is a SaaS Customer Success Manager at RingCentral with four years of experience driving retention and growth. She focuses on building trusted client relationships to reduce churn and expand accounts, believing that customer success is fundamentally about storytelling. She holds a Genesys Cloud CX Professional Certification.

As a passionate Community Advocate, Lauren champions the empowerment of others. She has publicly celebrated the strength, intelligence, and achievements of women, expressing gratitude for the female mentors in her life. She holds an Associate of Arts from Surry Community College and also studied at UNC Greensboro.

Unique fact: Lauren is the recipient of an Honorary Doctorate of Christian Humanity.

Personality Overview

Tough To Convince

Unexpressive

Late Adopter

They tend to be clear about their needs and limitations and are unlikely to promise too much.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Customer Retention
Her core professional focus is on building trusted relationships to drive meaningful product adoption and secure long-term client retention in SaaS environments.
SaaS Account Growth
Passionate about expanding client accounts by effectively aligning technology solutions with their specific business outcomes to ensure shared success.
Community Advocacy
Her professional headline proudly includes "Community Advocate, " indicating a strong personal and professional commitment to supporting and engaging with her community.

Media Appearances

Lauren has no verified media appearances

Work History

10-2025
Customer Success Manager at RingCentral
6-2022 - 10-2025
Customer Success Manager at Genesys
6-2022 - 2-2024
Associate Customer Success Manager at Genesys

Education

Education details unavailable from University of North Carolina at Greensboro
Associate of Arts - AA from Surry Community College

More Information

Social Presence :

Prographics :

Exp : 3 Location : Kernersville, North Carolina, United States Job Level : Middle Designation : Customer Success Manager at RingCentral
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Insights For Selling To Lauren

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lauren is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Lauren

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Lauren move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Lauren take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Lauren

Personality Compatibility


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