Lauren McGinlay

Enthusiast
DISC Type : i

Director, British Gas Energy at British Gas

Greater Glasgow Area, United Kingdom

Overview

A senior manager at British Gas with extensive experience leading large teams of c. 350 to deliver best-in-class customer service. She specializes in driving transformational change through relationship management and influencing abilities, and holds a BA in Business Information Management.

She is passionate about creating a supportive and inclusive work environment, actively participating in her companys womens network. She champions employee wellbeing as a committee member for an initiative that provides fertility support to colleagues.

Unique fact: She is a committee member of the Fertility Sanctuary, an initiative ensuring people get the right support at work.

Personality Overview

Optimistic

Amiable & Agreeable

Consensus Focused

They are generally friendly, so be careful when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Experience
Her experience highlights leading a large workforce to deliver a "best in class customer service performance".
Transformational Change
Has a proven track record of driving transformational change and previously served as Head of Transformation & Business Readiness.
Women's Empowerment
Actively promotes and participates in conversations and events related to her company's women's network and International Women's Day.

Media Appearances

Lauren has no verified media appearances

Work History

12-2025
Director, British Gas Energy at British Gas
8-2023 - 12-2025
Director - Customer Fullfilment Region A at Centrica
1-2022 - 9-2023
Head of Retention Solutions at British Gas
10-2020 - 1-2022
Head of Transformation & Business Readiness at New Energy Platform at British Gas
4-2019 - 10-2020
Global Continual Improvement Manager at Connected Home, Centrica

Education

BA Business Information Management from Holy Cross High School

More Information

Social Presence :

Prographics :

Exp : 6 Location : Greater Glasgow Area, United Kingdom Job Level : Mid-senior Designation : Director, British Gas Energy at British Gas
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Insights For Selling To Lauren

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lauren is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Lauren

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Lauren move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Lauren take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Lauren

Personality Compatibility


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