Lauren McGinlay in

Lauren McGinlay

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Director, British Gas Energy at British Gas
📍 Greater Glasgow Area, United Kingdom

A senior manager at British Gas with extensive experience leading large teams of c. 350 to deliver best-in-class customer service. She specializes in driving transformational change through relationship management and influencing abilities, and holds a BA in Business Information Management.

She is passionate about creating a supportive and inclusive work environment, actively participating in her companys womens network. She champions employee wellbeing as a committee member for an initiative that provides fertility support to colleagues.

Unique fact: She is a committee member of the Fertility Sanctuary, an initiative ensuring people get the right support at work.

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Experience
6 Years
Current Role
Director, British Gas Energy
Job Level
Mid-senior
Location
Greater Glasgow Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Lauren cares about

Customer Experience
Her experience highlights leading a large workforce to deliver a "best in class customer service performance".
Transformational Change
Has a proven track record of driving transformational change and previously served as Head of Transformation & Business Readiness.
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Career

Work history

12-2025
Director, British Gas Energy
British Gas
8-2023 - 12-2025
Director - Customer Fullfilment Region A
Centrica
1-2022 - 9-2023
Head of Retention Solutions
British Gas
10-2020 - 1-2022
Head of Transformation & Business Readiness
New Energy Platform at British Gas
4-2019 - 10-2020
Global Continual Improvement Manager
Connected Home, Centrica
In the press

Media appearances

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Education
BA Business Information Management
Holy Cross High School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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