Leana Hart

Doer
DISC Type : sd

Director, Customer Success at Axon

Seattle, Washington, United States

Overview

Leana has no verified overview

Personality Overview

Long-term Focused

Results Focused

Fast-paced

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Leana has no verified topics they care about

Media Appearances

Leana has no verified media appearances

Work History

10-2024
Director, Customer Success at Axon
1-2021 - 9-2024
Sr. Manager, Customer Success at Outreach
12-2019 - 12-2020
Sr. Manager, Customer Success at Expedia Group
8-2017 - 12-2019
Manager, Customer Success at Expedia Group
1-2015 - 7-2017
Customer Success Manager at Expedia Group

Education

9-2024 - 6-2026
Master of Business Administration - MBA from University of Washington
2-2022 - 4-2022
Executive Education Women's Leadership Certification from Yale School of Management

More Information

Social Presence :

Prographics :

Exp : 18 Location : Seattle, Washington, United States Job Level : Mid-senior Designation : Director, Customer Success at Axon
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Insights For Selling To Leana

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leana is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Leana

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Leana move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Leana take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Leana

Personality Compatibility


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