Leeor Engel

Observer
DISC Type : ic

Director of Engineering - Incident Management at PagerDuty

Toronto, Ontario, Canada

Overview

Leeor is an engineering leader with over eight years of experience at PagerDuty, culminating in his role as Director of Engineering for Incident Management. He is a data-driven manager who focuses on execution excellence, fostering team health, and promoting a culture of ownership. People hes worked with have described him as having great technical knowledge, leadership, and pragmatism.

Outside of work, Leeor is a passionate programmer who works on personal projects to stay current with technology. He is also an avid consumer of knowledge, frequently listening to podcasts and reading non-fiction books on a variety of topics relevant to his work and interests.

He recently spearheaded a "customer love sprint" at PagerDuty, inspired by Shopify, which delivered over 150 quality-of-life improvements to customers.

Personality Overview

Value Driven

Example Seeker

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Data-Driven Management
Writes and speaks about using analytics and data from tools like JIRA to forecast projects, improve processes, and empower engineering teams.
Incident Management
As a Director at PagerDuty, he led the core incident management product and has spoken about using LLMs and AI to improve incident response and summarization.
Engineering Leadership
Actively writes about cultivating leadership, managing team workload, and improving processes like stand-ups. He implemented a successful rotating project leadership model at PagerDuty.

Media Appearances

Engineering Management Handbook for Healthier Teams and Services. Featured in PagerDuty Blog

See Now

Work History

7-2023
Director of Engineering - Incident Management at PagerDuty
10-2020 - 7-2023
Senior Engineering Manager - Incident Response at PagerDuty
7-2020 - 9-2020
Group Engineering Manager - Digital Foundations at PagerDuty
12-2014 - 12-2017
Development Manager - Core Platform at Bibliocommons
5-2012 - 12-2014
Development Team Lead - Core Platform at Bibliocommons

Education

2000 - 2005
Bachelor of Science (B.Sc.) from University of Toronto

More Information

Social Presence :

Prographics :

Exp : 17 Location : Toronto, Ontario, Canada Job Level : Mid-senior Designation : Director of Engineering - Incident Management at PagerDuty
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Insights For Selling To Leeor

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Persuade objectively how your product will help them achieve their goals
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leeor is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Leeor

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Leeor move?

  • They like to analyze well and then make their decisions.
  • Can Leeor take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Leeor

Personality Compatibility


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