Leonel Alejandro Chávez Pizarro

Critic
DISC Type : C

Director of Customer Success at Zendesk

São Paulo, São Paulo, Brazil

Overview

Leonel has no verified overview

Personality Overview

Precise

ROI Driven

Information Seeker

They choose to analyze logically and value facts to emotions.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Leonel has no verified topics they care about

Media Appearances

Leonel has no verified media appearances

Work History

3-2023
Director of Customer Success at Zendesk
12-2021 - 4-2023
Sr. Manager Customer Success at Zendesk
7-2021 - 12-2021
Customer Success Executive at Zendesk
4-2017 - 7-2021
CSD - Engagement Manager at Genesys
10-2016 - 4-2017
Diretor de Operações América Latina at Vocalcom

Education

2003 - 2007
Bacharelado from Uninove - Universidade Nove de Julho
1989 - 1992
Técnico Eletronico from ETESG Guaracy Silveira

More Information

Social Presence :

Prographics :

Exp : 19 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Director of Customer Success at Zendesk
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Insights For Selling To Leonel Alejandro

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Do not use very emotional or colorful language
  • Don't give superficial answers, they are easily rattled by them
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leonel Alejandro is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Leonel Alejandro

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Leonel Alejandro move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Leonel Alejandro take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Leonel Alejandro

Personality Compatibility


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