Lillian Dsilva

Wildcard
DISC Type : csi

Vice President Human Resources at IndiaFirst Life

Mumbai, Maharashtra, India

Overview

Lillian Dsilva serves as the Vice President of Human Resources at IndiaFirst Life, where she leads strategic HR initiatives focusing on talent management and cultural transformation. She is instrumental in driving the companys "Great Place To Work" journey, leveraging over 15 years of experience within the organization, including in regional operations.

Passionate about fostering an inclusive workplace, Lillian is a certified mentor for EmpowHER, a mentorship program at IndiaFirst Life dedicated to supporting women. She is committed to shaping a purpose-driven culture and enhancing the overall employee experience through engagement and recognition programs.

Having spent her entire 15-year career at IndiaFirst Life, she progressed from Regional Operations Manager to leading the entire HR department.

Personality Overview

ROI Driven

Curious But Skeptical

Requires Proof

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Cultural Transformation
Leads the 'Great Place To Work' journey and designs programs to embed a purpose-driven work environment at IndiaFirst Life.
Employee Engagement
Focuses on enhancing the employee experience through initiatives like company-wide recognition programs and improved onboarding.
Women's Empowerment
Serves as a certified mentor for EmpowHER, a mentorship initiative at IndiaFirst Life created for and by women.

Media Appearances

Lillian has no verified media appearances

Work History

4-2025
Vice President Human Resources at IndiaFirst Life
5-2022 - 3-2025
DVP - Talent Management at IndiaFirst Life
2-2013 - 6-2022
Regional Operations Manager at IndiaFirst Life

Education

Lillian has no verified education history

More Information

Social Presence :

Prographics :

Exp : 12 Location : Mumbai, Maharashtra, India Job Level : Senior Designation : Vice President Human Resources at IndiaFirst Life
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Insights For Selling To Lillian

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lillian is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Lillian

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Lillian move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Lillian take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Lillian

Personality Compatibility


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