Line Frost

Critic
DISC Type : C

Service Delivery Manager at NTT DATA Business Solutions

Copenhagen, Capital Region of Denmark, Denmark

Overview

Line Frost is a Service Delivery Manager at NTT DATA, focusing on GxP customers in the pharmaceutical industry. Leveraging her background in communications from Aalborg University and certifications in SAP, she excels in managing client relations and service delivery in complex, regulated environments.

Outside of her professional life, Line has dedicated time to parenting, having taken a career break for that purpose. Her career path shows a consistent pattern of seeking out new challenges and expressing enthusiasm for professional growth and transitions into new and exciting roles.

She successfully transitioned her career from communications consulting in the public sector to a technical service delivery role in the IT industry.

Personality Overview

Negotiator

ROI Driven

Precise

They don’t appreciate bells and whistles unless backed by data.  They prefer to do logical analysis and value evidence over emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Pharma Service Delivery
Her current role is centered on delivering excellent service to GxP customers within the highly regulated pharmaceutical industry.
Client Relationship Management
Previously worked as a Customer Relations Responsible, demonstrating a strong foundation in building and maintaining positive client partnerships.
Digital Communications Strategy
Her education and early career roles as a Communications Consultant were focused on project management and strengthening digital communication.

Media Appearances

Line has no verified media appearances

Work History

4-2025
Service Delivery Manager at NTT DATA Business Solutions
10-2022 - 3-2025
Customer Relations Responsible, MAKIRA at NTT DATA Business Solutions
Full-time parenting at Career Break
8-2020 - 6-2021
Kommunikationskonsulent at Aalborg Kommune
2-2020 - 6-2020
Kommunikationskonsulent at Region Nordjylland

Education

2017 - 2019
Kandidatgrad from Aalborg University
2014 - 2017
Bachelor i Kommunikation og Digitale Medier from Aalborg University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Copenhagen, Capital Region of Denmark, Denmark Job Level : Middle Designation : Service Delivery Manager at NTT DATA Business Solutions
URL has been copied!

Insights For Selling To Line

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be formal and objective, they will appreciate it more

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Make extra effort to not seem pushy or confrontational
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Line is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Line

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Line move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Line take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Line

Personality Compatibility


Other NTT DATA Business Solutions Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.