Lisa Hulme

Collaborator
DISC Type : si

Care Assessments Director at Xyla

Newcastle-Under-Lyme, England, United Kingdom

Overview

Lisa Hulme is the Care Assessments Director at Xyla, bringing over 20 years of experience in customer-focused roles. She has demonstrated significant career growth within Xyla, progressing from a team leader to her current director position. Colleagues describe her as approachable, resilient, a great motivator, and a highly skilled leader with a collaborative approach.

Lisa possesses a friendly and fun personality, strong interpersonal skills, and is known for being a supportive and valued team player. She is conscientious with a strong work ethic, consistently offering encouragement and maintaining a positive outlook in various situations.

She successfully transitioned from key account management in the tire industry at Michelin to a leadership role in healthcare assessments.

Personality Overview

Fair-minded

Good Listener

Example Driven

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to opt for solutions that are proven in the market. Scenarios where both sides can come out as winners appeal to them greatly.

Topics They Care About

Care Assessments
As the Director of Care Assessments, this is her core professional focus. She actively shares updates related to Continuing Healthcare (CHC) services.
Team Leadership
Her posts and recommendations highlight her role in fostering a friendly, supportive team environment and her skills as a great people manager and motivator.
Customer Focus
Has built her career on over 20 years of experience in customer-centric roles, emphasizing strong relationship development and professional empathy.

Media Appearances

Lisa has no verified media appearances

Work History

5-2025
Care Assessments Director at Xyla
5-2023 - 6-2025
Head of Operations at Xyla (formerly CHS Healthcare)
8-2022 - 5-2023
Operations Manager at Xyla (formerly CHS Healthcare)
4-2022 - 8-2022
Clinical Services Team Leader at Xyla (formerly CHS Healthcare)
10-2017 - 3-2020
Key Account Manager at Michelin

Education

2012 - 2014
CIM Professional Certificate in Marketing from University of Staffordshire
NVQ II Customer Care from Newcastle-under-Lyme College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Newcastle-Under-Lyme, England, United Kingdom Job Level : Mid-senior Designation : Care Assessments Director at Xyla
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Insights For Selling To Lisa

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • Summarize the key points at the end of the conversation
  • Show genuine interest in solving their problems

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t get into excessive details unless prompted
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lisa is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Lisa

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Lisa move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Lisa take some risk or not?

  • It is unlikely that they will take many risks.

You And Lisa

Personality Compatibility


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