Nicola Trow

Questioner
DISC Type : c

Software Operations Manager at Xyla

United Kingdom

Overview

Nicola is a Software Operations Manager at Xyla, focusing on end-to-end digital solutions for All Age Continuing Care. With a background in account management and software training, she brings a methodical, people-first approach to her work. She holds a Certificate in Education from Mid Cheshire College.

Outside of her primary role, Nicola is an active participant in professional networking groups. She has been an engaged member of BNI Vale Royal and NetworkIN UK, demonstrating a commitment to building strong business relationships and community connections within the Northwich area.

After a year in another role, she made the decision to return to her former employer in a new, more senior position.

Personality Overview

Systematic

Cautious & Analytical

Price-Sensitive

They prefer to fully evaluate every situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Healthcare Technology
Works at Xyla to support Integrated Care Boards with digital solutions, showing interest in transforming continuing care through technology and mentioning the NHS.
Operations Management
Her current role is Software Operations Manager and she holds a Level 5 certification in Operations/Departmental Management.
Client Relationships
Has a background as a Client Account Manager and emphasizes the value of strong relationships and clear communication in her professional summary.

Media Appearances

Nicola has no verified media appearances

Work History

3-2023
Software Operations Manager at Xyla
4-2022 - 3-2023
Account Manager at Rare Earth Digital
1-2020 - 4-2022
Client Account Manager at CHS Healthcare
4-2017 - 4-2022
Trainer at CHS Healthcare
11-2006 - 4-2017
IT Support Assistant at Mid Cheshire College

Education

2008 - 2010
Certificate in Education from Mid Cheshire College
Foundation degree from Mid Cheshire College

More Information

Social Presence :

Prographics :

Exp : 19 Location : United Kingdom Job Level : Middle Designation : Software Operations Manager at Xyla
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Insights For Selling To Nicola

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicola is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Nicola

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Nicola move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Nicola take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Nicola

Personality Compatibility


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