Lori Stewart in

Lori Stewart

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Managing Director, Business Partner Performance at American Airlines
📍 Fort Worth, Texas, United States

Lori Stewart is a customer-focused leader at American Airlines with over 35 years of industry experience. As Managing Director of Business Partner Performance, she specializes in elevating the customer journey through service excellence and operational efficiency. Her background includes managing contact-center technology and international reservations, and she studied at Texas Womans University.

Lori is a strong collaborator known for her expertise in team building, coaching, and development. She is passionate about sharing experiences and best practices with fellow leaders to elevate performance. Her interests include following the latest business insights from publications like the Harvard Business Review.

She previously oversaw the International Reservations organization, leading a team of over 3, 000 members across nine different countries.

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Experience
11 Years
Current Role
Managing Director, Business Partner Performance
Job Level
Mid-senior
Location
Fort Worth, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Lori cares about

Customer Journey
Her role and public profile emphasize a strong commitment to elevating the customer journey through service excellence and seamless experiences.
Contact Center Tech
Has a background leading IT initiatives for key contact center technologies like IVR and speech analytics, supported by a Genesys System Administrator certification.
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Career

Work history

5-2025
Managing Director, Business Partner Performance
American Airlines
12-2023
Managing Director, International Reservations
American Airlines
4-2014 - 12-2023
Director Customer Experience / International Reservations
American Airlines
In the press

Media appearances

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Education
Business Administration and Management
Texas Woman's University
1989 - 1991
AS
Invalid9380
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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