Louise Kelly

Enthusiast
DISC Type : i

General Manager at Canvas Offices

London, England, United Kingdom

Overview

Louise is an experienced Customer Experience Manager at Canvas Offices, skilled in managing large-scale retail and premium office spaces. Described by others as a committed, resilient, and tenacious leader, she has a strong background in trend analysis, operations, and achieving business goals. She holds a degree in Product Design with Marketing.

Her background in product design and extensive career in high-fashion retail management suggest a keen interest in aesthetics, styling, and consumer trends. This creative foundation complements her current focus on client experience and community building within the professional workspace sector, showing a unique blend of creative and commercial focus.

She successfully pivoted from managing a £5. 5 million turnover fashion store to overseeing premium Central London office portfolios.

Personality Overview

Optimistic

Amiable & Agreeable

Non-Confrontational

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Client Experience
Her career is centered around enhancing customer satisfaction and retention, from her current role to her previous position as Community Sales Manager at Regus.
Commercial Leadership
A former colleague highlighted her skills as a tenacious leader specializing in cost reduction, profit-making decisions, and improving business operations.
Retail & Styling
Has a substantial background managing multi-million pound turnover stores for TOPSHOP TOPMAN and lists styling and trend analysis as key skills.

Media Appearances

Louise has no verified media appearances

Work History

2-2025
General Manager at Canvas Offices
1-2024 - 2-2025
Client Experience Manager at Canvas Offices
6-2021 - 1-2024
Community Sales Manager at REGUS - IWG plc. Offices | Coworking | Meeting Rooms.
11-2019 - 2-2021
Store Manager at TOPSHOP TOPMAN
1-2017 - 11-2019
Service Operations Manager at TOPSHOP TOPMAN

Education

2003 - 2006
2:1 BA (hons) from Southampton Solent University

More Information

Social Presence :

Prographics :

Exp : 25 Location : London, England, United Kingdom Job Level : Senior Designation : General Manager at Canvas Offices
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Insights For Selling To Louise

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Louise is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Louise

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Louise move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Louise take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Louise

Personality Compatibility


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