Luanda Almeida

Questioner
DISC Type : c

Gerente Sr Operações CX at QuintoAndar

São Paulo, São Paulo, Brazil

Overview

Luanda Almeida is a Senior CX and Operations Manager with over 20 years of experience at major companies like QuintoAndar and Whirlpool. With a background in Communications and Project Management, colleagues praise her as an analytical, coherent, and excellent leader focused on customer experience.


She was recognized as a top performer in Customer Experience just four months after joining her team at QuintoAndar.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Customer Excellence
Her career is dedicated to enhancing the customer experience, and she frequently posts about striving for excellence for her clients.
Team Leadership
Focuses on developing specialized teams and actively recruits for CX roles. A colleague described her as an "excellent leader".
Digital Transformation
Her expertise includes managing and improving the customer's digital journey, a key part of her strategic focus on enhancing operational efficiency.

Media Appearances

Luanda has no verified media appearances

Work History

6-2024
Gerente Sr Operações CX at QuintoAndar
1-2023 - 6-2024
Gerente de Atendimento ao Consumidor at Whirlpool Corporation
10-2021 - 12-2022
Gerente de operações at Whirlpool Corporation
4-2021 - 9-2021
Gerente Atendimento e Supply Chain at Whirlpool Corporation
4-2019 - 3-2021
Gerente Atendimento Pós Venda at Whirlpool Corporation

Education

Gestão de Projetos from Universidade Paulista
Comunicação Social from Pós Graduação - Faculdades Oswaldo Cruz

More Information

Social Presence :

Prographics :

Exp : 25 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente Sr Operações CX at QuintoAndar
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Insights For Selling To Luanda

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luanda is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Luanda

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Luanda move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Luanda take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Luanda

Personality Compatibility


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