Lucy Xin in

Lucy Xin

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Sr. Director, End User Experience at Alcon
📍 Dallas-Fort Worth Metroplex, United States

Lucy Xin is a results-driven technology leader and the Sr. Director of End User Experience at Alcon, where she leads a global team of over 100 members. With an MBA from SMU Cox School of Business, she specializes in mobilizing teams to deliver transformative, customer-centric digital solutions that accelerate growth and enhance the associate experience.

Unique fact: Lucy is a forward-thinking leader who is adept at mobilizing cross-functional teams to deliver transformative solutions.

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Experience
16 Years
Current Role
Sr. Director, End User Experience
Job Level
Senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

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Priorities

Topics Lucy cares about

Digital Associate Experience
Her current role is focused on elevating the digital experience for employees through innovative technologies that drive long-term value.
Global Team Leadership
She leads a high-performing global team of more than 100 members, demonstrating her expertise as a people leader.
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Career

Work history

4-2022
Sr. Director, End User Experience
Alcon
10-2021 - 4-2022
Digital Technology Manager - US Commercial Operations Innovation Hub
Alcon
8-2018 - 9-2021
Surgical Receivables & Credit Manager - North America Finance
Alcon
3-2017 - 7-2018
Service Assurance Expert - Global Commercial IT Service & Operations
Novartis
9-2015 - 4-2017
Service Design Lead - Global Commercial IT Service & Operations
Novartis
In the press

Media appearances

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Education
7-2024 - 7-2024
Business Model Innovation for Organizational Transformation
MIT Sloan Executive Education
2012 - 2014
Master of Business Administration (MBA)
SMU Cox School of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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