Lucy Xin

Enthusiast
DISC Type : i

Sr. Director, End User Experience at Alcon

Dallas-Fort Worth Metroplex, United States

Overview

Lucy Xin is a results-driven technology leader and the Sr. Director of End User Experience at Alcon, where she leads a global team of over 100 members. With an MBA from SMU Cox School of Business, she specializes in mobilizing teams to deliver transformative, customer-centric digital solutions that accelerate growth and enhance the associate experience.

Unique fact: Lucy is a forward-thinking leader who is adept at mobilizing cross-functional teams to deliver transformative solutions.

Personality Overview

Story Driven

Amiable & Agreeable

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Digital Associate Experience
Her current role is focused on elevating the digital experience for employees through innovative technologies that drive long-term value.
Global Team Leadership
She leads a high-performing global team of more than 100 members, demonstrating her expertise as a people leader.
Enterprise Transformation
Her profile highlights a proven track record in transforming enterprise solutions and driving organizational growth through strategic business partnerships.

Media Appearances

Lucy has no verified media appearances

Work History

4-2022
Sr. Director, End User Experience at Alcon
10-2021 - 4-2022
Digital Technology Manager - US Commercial Operations Innovation Hub at Alcon
8-2018 - 9-2021
Surgical Receivables & Credit Manager - North America Finance at Alcon
3-2017 - 7-2018
Service Assurance Expert - Global Commercial IT Service & Operations at Novartis
9-2015 - 4-2017
Service Design Lead - Global Commercial IT Service & Operations at Novartis

Education

7-2024 - 7-2024
Business Model Innovation for Organizational Transformation from MIT Sloan Executive Education
2012 - 2014
Master of Business Administration (MBA) from SMU Cox School of Business

More Information

Social Presence :

Prographics :

Exp : 16 Location : Dallas-Fort Worth Metroplex, United States Job Level : Senior Designation : Sr. Director, End User Experience at Alcon
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Insights For Selling To Lucy

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lucy is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Lucy

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Lucy move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Lucy take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Lucy

Personality Compatibility


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