Ludovic Lempire

Questioner
DISC Type : c

General Manager French Region at Concentrix

Greater Lille Metropolitan Area, France

Overview

Ludovic Lempire is a seasoned executive with extensive experience leading major BPO and customer experience firms. As the General Manager for the French Region at Concentrix, he leverages a background that includes serving as CEO of arvato France. He is a graduate of Harvard Business School and Conservatoire National des Arts et Métiers.

He has received numerous awards for his contributions, including the Bertelsmann Award for four consecutive years and the Arvato award twice.

Personality Overview

Systematic

Not Easily Convinced

Price-Sensitive

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They prefer to fully evaluate every situation. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

AI in CX
He is actively promoting and deploying AI-powered tools, such as Conversational Assist, to enhance customer and employee experiences within Concentrix.
Business Transformation
His career is marked by leading companies through significant changes, including the recent major integration of Webhelp and Concentrix, focusing on creating a global industry leader.
Client Co-Creation
Believes in a co-construction approach with clients to develop innovative, high-value solutions and drive proactive improvements in customer experience.

Media Appearances

Ludovic has no verified media appearances

Work History

11-2023
General Manager French Region at Concentrix
3-2016 - 10-2023
General Manager at Webhelp at Webhelp
2-2016
CEO arvato France & Extended Board Member at arvato AG
CFO arvato France at arvato AG
CEO's Executive Assistant at arvato AG

Education

Master new challenges from Harvard Business School
Education details unavailable from Conservatoire National des Arts et Métiers

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater Lille Metropolitan Area, France Job Level : Senior Designation : General Manager French Region at Concentrix
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Insights For Selling To Ludovic

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ludovic is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Ludovic

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ludovic move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Ludovic take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Ludovic

Personality Compatibility


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