Luke Matthews

Examiner
DISC Type : cs

Delivery Performance Improvement Manager at Royal Mail

Newton Abbot, England, United Kingdom

Overview

Luke Matthews is a Delivery Performance Improvement Manager at Royal Mail, skilled in coaching and operations within the logistics industry. An alumnus of Henley Business School, he focuses on building positive stakeholder relationships to drive results and has a background in managing teams at both Subway and KFC.

He is a passionate advocate for employee well-being, an effort for which he was formally recognized by his peers. Luke also shows a strong sense of community safety, actively promoting measures to protect postal workers. He has a demonstrated interest in the quick-service restaurant industry.

Luke was nominated for the Heart of Royal Mail recognition award for his significant impact on raising well-being awareness.

Personality Overview

Unexpressive

Late Adopter

Status Quo Seeker

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They do not like taking risks at all and go for proven options in the end. They are thorough and always follow a systematic approach.

Topics They Care About

Manager Upskilling
He was instrumental in developing a new 2-day upskilling course for front-line managers, aimed at enhancing their technical skills and knowledge.
Performance Improvement
His role focuses on utilizing key technical knowledge and coaching to help delivery managers achieve sustainable scorecard improvements.
Employee Wellbeing
He was nominated for a company award by his peers for his successful efforts in raising awareness around employee well-being.

Media Appearances

Luke has no verified media appearances

Work History

1-2023
Delivery Performance Improvement Manager at Royal Mail
6-2022 - 1-2023
Special Event Manager at Royal Mail
2-2021 - 1-2023
Pipeline Performance Coach at Royal Mail
6-2015 - 2-2017
Area Manager at Subway - Fresh Southwest Ltd
10-2010 - 5-2015
Area Manager at Britain's Top Employer at KFC UKI

Education

1-2022 - 1-2024
Business Administration and Management from Henley Business School
2000 - 2002
dipolma in Sports Science from south devon college

More Information

Social Presence :

Prographics :

Exp : 17 Location : Newton Abbot, England, United Kingdom Job Level : Middle Designation : Delivery Performance Improvement Manager at Royal Mail
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Insights For Selling To Luke

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Luke is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Luke

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Luke move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Luke take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Luke

Personality Compatibility


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