Lynda King

Critic
DISC Type : C

Director-Customer Billing Operations at AT&T

Basking Ridge, New Jersey, United States

Overview

Lynda is a results-oriented Director of Operations Management at AT&T with a background in corporate finance and a Six Sigma certification. She has a proven track record leading large teams in customer billing and IT, focusing on data-driven analytics, process mechanization, and cost optimization to drive performance.

She is passionate about fostering future talent and is actively involved in community initiatives. Lynda has supported STEM programs by hosting high school students at AT&T, demonstrating a commitment to mentorship and education in technology.

In a previous sales role, she led her team to achieve an impressive 212% of their quota.

Personality Overview

Objective Thinker

Precise

Information Seeker

They like to take decisions independently and do not seek others' support often.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Operational Leadership
Manages large teams of over 80 employees, focusing on global business customers, billing analysis, and implementing strategic risk assessments.
Process Optimization
Utilizes her Six Sigma certification to focus on mechanization, cost and resource optimization, and improving customer satisfaction through efficient processes.
STEM Mentorship
Demonstrates a commitment to community and education by hosting and promoting events for high school STEM students at AT&T.

Media Appearances

Lynda has no verified media appearances

Work History

11-2020
Director-Customer Billing Operations at AT&T
10-2008 - 5-2011
Director-IT National Billing Org at AT&T
1-1992 - 9-1999
Regional Sales Manager at AT&T

Education

9-1983 - 5-1987
Bachelor's degree from King's College
1989 - 1991
MBA-Corp Finance from Fairleigh Dickinson University

More Information

Social Presence :

Prographics :

Exp : 15 Location : Basking Ridge, New Jersey, United States Job Level : N/A Designation : Director-Customer Billing Operations at AT&T
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Insights For Selling To Lynda

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Do not use very emotional or colorful language
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lynda is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Lynda

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Lynda move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Lynda take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Lynda

Personality Compatibility


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