Manish Upadhyay in

Manish Upadhyay

Pioneer · DISC type DSI
Chief Operating Officer at Credility
📍 Mumbai, Maharashtra, India

Manish Upadhyay is the Chief Operating Officer at Credility, bringing over 21 years of experience in IT transformation, service delivery, and customer support. He has a background in engineering from the University of Mumbai and is described by colleagues as a dedicated, strategic, and sincere leader.

He was instrumental in delivering a highly functional AI chatbot in a previous role, showcasing his technical and business acumen.

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Experience
10 Years
Current Role
Chief Operating Officer
Location
Mumbai, Maharashtra, India
Personality Overview

How Manish shows up

Decisive But Friendly
Friendly But Fast
Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Priorities

Topics Manish cares about

Customer Experience
His career has consistently focused on world-class service delivery, support operations, and managing key metrics like CSAT, NPS, and customer retention across multiple leadership roles.
Operational Excellence
As a COO, he cultivates continuous improvement and leads cross-functional teams to execute high-impact projects, fostering collaboration between departments for optimal results.
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Career

Work history

11-2023 - 4-2024
Chief Operating Officer
Credility
6-2021 - 10-2023
Sr Director (Delivery and Support)
Yellow.ai
10-2020 - 5-2021
Director Of Support
AutoRABIT
9-2015 - 8-2020
Head Delivery - Support and Delivery
SmartConnect Technologies Pvt. Ltd.
9-2013 - 9-2015
Head of Customer Service, Technical Support and Service Delivery
Knowlarity
In the press

Media appearances

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Education

Manish has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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