Manish Upadhyay

Pioneer
DISC Type : DSI

Chief Operating Officer at Credility

Mumbai, Maharashtra, India

Overview

Manish Upadhyay is the Chief Operating Officer at Credility, bringing over 21 years of experience in IT transformation, service delivery, and customer support. He has a background in engineering from the University of Mumbai and is described by colleagues as a dedicated, strategic, and sincere leader.

He was instrumental in delivering a highly functional AI chatbot in a previous role, showcasing his technical and business acumen.

Personality Overview

Decisive But Friendly

Friendly But Fast

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Experience
His career has consistently focused on world-class service delivery, support operations, and managing key metrics like CSAT, NPS, and customer retention across multiple leadership roles.
Operational Excellence
As a COO, he cultivates continuous improvement and leads cross-functional teams to execute high-impact projects, fostering collaboration between departments for optimal results.
AI & Automation
His senior role at Yellow. ai, an AI chatbot company, and focus on automation in contact centers demonstrate his expertise in leveraging AI for business solutions.

Media Appearances

Manish has no verified media appearances

Work History

11-2023 - 4-2024
Chief Operating Officer at Credility
6-2021 - 10-2023
Sr Director (Delivery and Support) at Yellow.ai
10-2020 - 5-2021
Director Of Support at AutoRABIT
9-2015 - 8-2020
Head Delivery - Support and Delivery at SmartConnect Technologies Pvt. Ltd.
9-2013 - 9-2015
Head of Customer Service, Technical Support and Service Delivery at Knowlarity

Education

Manish has no verified education history

More Information

Social Presence :

Prographics :

Exp : 10 Location : Mumbai, Maharashtra, India Job Level : N/A Designation : Chief Operating Officer at Credility
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Insights For Selling To Manish

During A Call Or A Meeting

DO's

  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Showcase existing customers and use case-studies to grab their attention
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Manish is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Manish

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Manish move?

  • They are generally fast movers and can take quick decisions
  • Can Manish take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Manish

Personality Compatibility


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