Manish Upadhyay in

Manish Upadhyay

Login to view DISC.
Chief Operating Officer at Credility
📍 Mumbai, Maharashtra, India

Manish Upadhyay is the Chief Operating Officer at Credility, bringing over 21 years of experience in IT transformation, service delivery, and customer support. He has a background in engineering from the University of Mumbai and is described by colleagues as a dedicated, strategic, and sincere leader.

He was instrumental in delivering a highly functional AI chatbot in a previous role, showcasing his technical and business acumen.

Read the full overview →
Experience
10 Years
Current Role
Chief Operating Officer
Location
Mumbai, Maharashtra, India
Personality Overview

How Manish shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Manish cares about

Customer Experience
His career has consistently focused on world-class service delivery, support operations, and managing key metrics like CSAT, NPS, and customer retention across multiple leadership roles.
Operational Excellence
As a COO, he cultivates continuous improvement and leads cross-functional teams to execute high-impact projects, fostering collaboration between departments for optimal results.
+5 more topics Login to view topics
Career

Work history

11-2023 - 4-2024
Chief Operating Officer
Credility
6-2021 - 10-2023
Sr Director (Delivery and Support)
Yellow.ai
10-2020 - 5-2021
Director Of Support
AutoRABIT
9-2015 - 8-2020
Head Delivery - Support and Delivery
SmartConnect Technologies Pvt. Ltd.
9-2013 - 9-2015
Head of Customer Service, Technical Support and Service Delivery
Knowlarity
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Manish has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Credility Employees

Explore more public profiles from related professionals.

Payal Jain
Payal Jain
Director | Chief People Officer
Credility

More profiles

Discover additional public profiles from our index.

Manish Anil Upadhyay
Manish Anil Upadhyay
Senior Human Resources Consultant
Corporate Connections Consultants
PJ
Prasenjit Jana
Assistant Manager Human Resources
Toyota Motor Corporation
 Elon Gothlin
Elon Gothlin
Manager, Private Equity
AlphaSights
 Parmar Mahendra
Parmar Mahendra
Technical leader
Toyota Motor Corporation
Unlock the full playbookSee exactly how to sell to Manish. Free, 10 seconds.