Marc Phillips

Enthusiast
DISC Type : i

ITSM/Cross Functional Service Delivery Manager at Zensar Technologies

Aubrey, Texas, United States

Overview

Marc Phillips is a hands-on IT leader at Zensar Technologies with over 15 years of experience in infrastructure, service, and project management for complex enterprises. He is a certified ServiceNow System Administrator, and colleagues describe him as highly driven, detail-oriented, and customer-focused.

He received a Certificate of Appreciation for his outstanding performance and lasting contribution to the "River2 Project" while at Philips Electronics.

Personality Overview

Amiable & Agreeable

Consensus Focused

Optimistic

They are generally friendly, so be careful when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

IT Service Management
His career centers on ITSM, having implemented and owned incident, problem, change, request, asset, and configuration management processes in ServiceNow environments.
ServiceNow Platform
As a certified ServiceNow System Administrator, he has managed teams of developers and administrators, and developed dashboards and reporting within the platform.
Enterprise Project Management
He has extensive experience gathering requirements from IT and business units, defining scope, managing budgets, and leading teams to execute enterprise-level solutions on time.

Media Appearances

Marc has no verified media appearances

Work History

3-2018
ITSM/Cross Functional Service Delivery Manager at Zensar Technologies
7-2016 - 2-2018
IT Project Manager at Xtreme Auto Solutions
12-2015 - 3-2016
IT Technical Support Consultant at Extreme Iron Pro Gym
12-2009 - 8-2015
IT Change and Release Manager at Philips Electronics
7-2008 - 12-2009
IT Incident Manager at Philips Electronics

Education

1996 - 1998
Coursework from ITT Technical Institute-Dallas
1994 - 1995
Coursework from Invalid9380

More Information

Social Presence :

Prographics :

Exp : 21 Location : Aubrey, Texas, United States Job Level : Middle Designation : ITSM/Cross Functional Service Delivery Manager at Zensar Technologies
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Insights For Selling To Marc

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marc is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Marc

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Marc move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Marc take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Marc

Personality Compatibility


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