Maria de Jesús Osorio Peña

Sharpshooter
DISC Type : DC

Subdirector Laboratorio Experiencia al Cliente at Grupo Financiero Banorte

Greater Guadalupe Area, Mexico

Overview

Maria de Jesús Osorio Peña is the Subdirector of Customer Experience Transformation at Grupo Financiero Banorte, with 15 years of experience managing strategic projects. Described as determined, results-focused, and a leader, she specializes in leveraging technology to enhance the customer journey. She is a graduate of a Harvard Business School leadership program.

Maria is committed to continuous learning, recently earning a certification in Design Thinking for Innovation from the University of Virginia. Her education also includes a business leaders program at Loyola-ICAM College of Engineering and Technology, reflecting a deep interest in professional development and leadership.

She has held multiple subdirector-level roles within Banorte, focusing on technological evolution and business relations.

Personality Overview

Precise But Practical

Rigorous & Demanding

Thorough Evaluator

They are not always relationship oriented.  They take a lot of pride in personal achievements. They respond better to strong and respectful interactions.

Topics They Care About

Customer Experience
Her current and recent roles focus on transforming and improving the customer experience through technology and continuous process evaluation at Grupo Financiero Banorte.
Technological Innovation
Previously served as Subdirector of Technological Evolution, responsible for researching new technologies and products to improve processes and create new offerings for the bank.
Transformational Leadership
A graduate of Harvard Business School's Transformational Leadership program, with recommendations praising her as a committed leader of high-performance teams.

Media Appearances

Maria has no verified media appearances

Work History

4-2022
Subdirector Laboratorio Experiencia al Cliente at Grupo Financiero Banorte
2-2021 - 5-2022
Subdirector Evolución Tecnológica at Grupo Financiero Banorte
1-2014 - 2-2021
Subdirector Relación con Negocio at Grupo Financiero Banorte
1-2008 - 11-2009
Consultor Sr SAP Buisness One at Corponet Implements
1-2001 - 12-2007
Gerente del departamento de sistemas at CONSTRUCTORA MAÍZ MIER, S.A. DE C.V.

Education

2020 - 2021
Programa liderazgo Transformacional from Harvard Business School
2019 - 2019
Líderes de negocio from Loyola-ICAM College of Engineering and Technology

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Guadalupe Area, Mexico Job Level : N/A Designation : Subdirector Laboratorio Experiencia al Cliente at Grupo Financiero Banorte
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Insights For Selling To Maria de Jesús

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Make sure that you circle back fast on any action items, it wins their trust
  • Be respectful but crisp

DONT's

  • Avoid being too verbose
  • Don't try too hard to forge relationships with them
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maria de Jesús is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Maria de Jesús

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Maria de Jesús move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Maria de Jesús take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Maria de Jesús

Personality Compatibility


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