Maria de Jesús Osorio Peña in

Maria de Jesús Osorio Peña

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Subdirector Laboratorio Experiencia al Cliente at Grupo Financiero Banorte
📍 Greater Guadalupe Area, Mexico

Maria de Jesús Osorio Peña is the Subdirector of Customer Experience Transformation at Grupo Financiero Banorte, with 15 years of experience managing strategic projects. Described as determined, results-focused, and a leader, she specializes in leveraging technology to enhance the customer journey. She is a graduate of a Harvard Business School leadership program.

Maria is committed to continuous learning, recently earning a certification in Design Thinking for Innovation from the University of Virginia. Her education also includes a business leaders program at Loyola-ICAM College of Engineering and Technology, reflecting a deep interest in professional development and leadership.

She has held multiple subdirector-level roles within Banorte, focusing on technological evolution and business relations.

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Experience
20 Years
Current Role
Subdirector Laboratorio Experiencia al Cliente
Location
Greater Guadalupe Area, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Maria cares about

Customer Experience
Her current and recent roles focus on transforming and improving the customer experience through technology and continuous process evaluation at Grupo Financiero Banorte.
Technological Innovation
Previously served as Subdirector of Technological Evolution, responsible for researching new technologies and products to improve processes and create new offerings for the bank.
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Career

Work history

4-2022
Subdirector Laboratorio Experiencia al Cliente
Grupo Financiero Banorte
2-2021 - 5-2022
Subdirector Evolución Tecnológica
Grupo Financiero Banorte
1-2014 - 2-2021
Subdirector Relación con Negocio
Grupo Financiero Banorte
1-2008 - 11-2009
Consultor Sr SAP Buisness One
Corponet Implements
1-2001 - 12-2007
Gerente del departamento de sistemas
CONSTRUCTORA MAÍZ MIER, S.A. DE C.V.
In the press

Media appearances

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Education
2020 - 2021
Programa liderazgo Transformacional
Harvard Business School
2019 - 2019
Líderes de negocio
Loyola-ICAM College of Engineering and Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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