Mariana Cunha Ribeiro

Sharpshooter
DISC Type : CD

Senior Client Success Manager / Gerente de Suporte ao Cliente Senior at NTT Ltd.

Santana de Parnaíba, São Paulo, Brazil

Overview

Mariana has no verified overview

Personality Overview

Thorough Evaluator

Rigorous & Demanding

ROI Driven

They like to stay in control of the negotiation or defining of the terms.  They are less concerned about the product and more about its potential impact. They put a lot of effort into ensuring personal success.

Topics They Care About

Mariana has no verified topics they care about

Media Appearances

Mariana has no verified media appearances

Work History

9-2023
Senior Client Success Manager / Gerente de Suporte ao Cliente Senior at NTT Ltd.
7-2022 - 7-2023
Customer Success Professional / Service Manager at BT
12-2021 - 7-2022
Analista de Qualidade e Processo/ Gestão de Serviços de TI. at Capgemini
10-2020 - 12-2021
Analista de qualidade at CDF
11-2013 - 10-2020
Microempreendedora at Mari tortas distribuidora

Education

2002 - 2006
Jornalismo from Pontifícia Universidade Católica de Campinas
2019 - 2019
extensao from Pontifícia Universidade Católica de São Paulo

More Information

Social Presence :

Prographics :

Exp : 12 Location : Santana de Parnaíba, São Paulo, Brazil Job Level : Middle Designation : Senior Client Success Manager / Gerente de Suporte ao Cliente Senior at NTT Ltd.
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Insights For Selling To Mariana

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don't try too hard to forge relationships with them
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not hesitate from asking counter questions, just avoid challenging their authority

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mariana is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mariana

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Mariana move?

  • If convinced, they can reach decisions quite fast.
  • Can Mariana take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Mariana

Personality Compatibility


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