Marina Muncescu in

Marina Muncescu

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Global Head of Marketing Services at StoneX Group Inc.
📍 United Kingdom

As the Global Head of Marketing Services at StoneX, Marina Muncescu directs digital priorities and eCommerce activation across global touchpoints. Her career includes senior digital transformation and leadership roles at HSBC and Citi. She holds an MSc from the University of Amsterdam and focuses on enhancing digital customer experiences.

Marina is a firm believer in the importance of understanding human nature, citing her interest in empathy, emotions, and their inherent irrationality. This philosophical approach likely informs her strategy in making digital interactions more human-centric and effective, bridging technology with user psychology.

She proactively seeks out new technologies, having recommended a key digital experience analytics platform to her team after encountering it at a CX event.

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Experience
15 Years
Current Role
Global Head of Marketing Services
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Communication Style
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Priorities

Topics Marina cares about

Digital Customer Experience
Her roles at StoneX, HSBC, and Citi have centered on managing and improving the digital customer journey, focusing on loyalty, adoption, and NPS drivers.
Website Optimization
Leads the team responsible for websites, content, and conversion rate optimization (CRO), and actively recruits for roles like Website Editor and Product Manager.
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Career

Work history

11-2024
Global Head of Marketing Services
StoneX Group Inc.
3-2019 - 10-2024
Global Head of Digital
StoneX Group Inc.
3-2017 - 3-2019
Sr. Digital Transformation Consultant - Digital Operations & Activation
HSBC
1-2015 - 2-2017
Head of Digital
Citi
3-2014 - 1-2015
Digital Customer Experience Manager
Citi
In the press

Media appearances

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Education
2010 - 2011
MSc
University of Amsterdam
2006 - 2009
1
National University of Political Studies and Public Administration
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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